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My grate is in pieces

BeerMikeBeerMike Posts: 224
edited November -1 in EggHead Forum
The plan was to put 4 - 8lb butts on the BGE this morning. I was cleaning out the "old" charcoal and snap (not really a snap sound but it's more dramatic). The grate broke in 3 pieces. "Better now than during the cook," I thought to myself. The local BGE store opens at 10 am. I sure hope the store has a grate for the large BGE![p]Question: Is the grate covered under the BGE warranty?[p]Thanks,[p]BeerMike
"I think it's time for another beer."

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Comments

  • JopaJopa Posts: 155
    BeerMike,Yes it is covered. I broke mine a couple years ago and the Outdoor Kitchen Store in Tampa took care of me.
    FYI the new grate is metal and will not break.

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  • KingerKinger Posts: 147
    BeerMike,[p]They replaced grate under warranty. I have been very impressed with the warranty service from BGE. I have had one grate and a firebox for each of my eggs replaced under warranty. They have been helpful and quick.[p]JNK
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  • BeerMikeBeerMike Posts: 224
    Jopa, My grate isn't metal? I didn't know that. I'll have to look at it more carefully. I learn something new every day![p]I hope my local BGE store is as helpful is yours was.[p]
    Thanks!

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  • BeerMikeBeerMike Posts: 224
    JNK, Helpful and quick sounds great. Do you think they can get a grate to me by 10:00 am today? hehehe hahaha[p]Thanks for the info!

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  • Jopa,
    My XL firebox broke and I wanted a new one with the XL clips. My store wanted to charge shipping (could not specify cost - just actual) plus a $35.00 "handling fee". I just ordered direct from BGE in Atlanta and saved the handling fee plus some shipping I expect. I know I could have repaired the firebox, but it would have probably had a fatal break when I really wanted to do something special.

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  • jwitheldjwitheld Posts: 284
    BeerMike,
    i wired mine together with ss tig wire. used it that way for years. also works for other parts but you need a masonry drill bit, just lace it like a shoe.

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  • JopaJopa Posts: 155
    BOBF,
    I live about an hour and a half north of Tampa and they charged me shipping with no handling. Seems to me it under five bucks.I did not expect them to ship it for nothing. I had no problem with it.
    Cheers

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  • Jopa,
    I probably wasn't clear. It was the local dealer who wanted to charge a handling fee. I have no problem with paying shipping as this is standard with most, if not all, warranties. The BGE people (Ricky, I think) have always been great to deal with. They shipped out a firebox and charged only shipping. Because of weight, the firebox is going to run $50 +/-. I will just deal direct with BGE retail in the future.

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  • BeerMikeBeerMike Posts: 224
    BeerMike, I went to the local dealer and the only question the guy asked me was if I was the original owner. I answered, Yes." He took the broken one and handed me a new one. It doesn't get any better than that![p]The four butts are resting comfortably in the egg soaking up the hickory smoke.[p]BeerMike
    "I think it's time for another beer."

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  • WooDoggiesWooDoggies Posts: 2,390
    BeerMike,[p]I love happy endings.... that one almost made me tear up. :~)[p]I'm sure your butts will turn out great.... post a picture if you can.[p]john

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  • LindaLinda Posts: 13
    BeerMike,
    The dealer that I bought my egg from has gone out of business. Do you think I can get parts re-placed from another dealer with no charge?

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  • BeerMikeBeerMike Posts: 224
    Linda, I did not purchase my egg from the dealer that replaced my grate. They never asked if I purchased the egg from them and I never offer more information than is necessary. If asked I would have answered honestly.[p]You can always call the BGE store and they will ship one to you for about 12 bucks depending on where you live. [p]BeerMike
    "I think I've had enough beer today." Who said that?![p]"I think it's time for another beer."

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  • Jopa,
    Wrong. I have a metal one and it cracked so much that it would not hold the charcoal. I had to BUY aonther from local dealer.

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