Lit said:

Oh no your order was perfect I was the chosen one that got the only bad bag ever stlcharcoal said so.

Lit said:

My issue was how stlcharcoal made it seem like I was the only one he had ever heard of getting a bad bag even though posts just like this happen all the time. I have stated in multiple threads it was most likely the shipping that caused it but it really pissed me off his posts lately. If you order Rockwood from firecraft you have a decent chance of getting the exact same crap the OP got here but he made it sound like it has never happened. This right here is redemption though I wasn't just complaining I had this same crap happen and then the supplier isn't sympathetic at all instead he writes me off and pretty much says why are you still bitching about that. That right there is great customer service. 

That's not what I said......I said that only a few have ever complained TO THE EXTENT that you have.  And no one has ever called it anything like "garbage charcoal, with crappy pieces."  Anyone with remotely that much of a problem has contacted us directly, rather than take the passive aggressive route and post hate in every thread that mentions Rockwood.

I would have gladly taken care of the problem if you would have contacted us a year ago.  Last week I even made and offer in a previous thread to still try to resolve the issue--no contact from you.  Doesn't sound like you want us to fix the problem, or you want to be a customer.  And that's your purgative--but don't expect me to stand here and let you continue to attack our company and product when you never asked for a resolution.

The reason everyone is dogging you about this is because you have used ONE BAG.  You claim to have had two, but said you gave the other away.  Everything else is second or third hand you are posting.

The OP's bags did not leave our place beat to hell like that.  And if they were damaged in transit to FireCraft or there was concealed breakage amongst the bags on the pallet, they would have been set aside and sent back to us once they accumulated 30 ripped/torn bags.  Firecraft did not ship them looking like that.  If there was internal damage from a shipper setting something weighing a ton on top, how are we going to know?  Everything that went into that bag at the plant was over the certain screen size.  It's not like we're dumping fines and dust in the bags--those have just as much value as the lump does (in a very different markets.) 

FireCraft is one of our largest customers, selling hundreds of pallets a year--if this problem with FedEx was prolific, you would see a lot more complaints here, and FireCraft's and our mailbag would be full.  Yet, they continue to sell TONS of it to return customers.  These folks obviously did not and do not have the same experience you did.

So what do you want me to do?  You have solved your side problem by not buying the product.  Do you want me to shut the company down or stop selling to FireCraft so no one else has the isolated misfortune that you did?  We have thousands of satisfied customers and have been #1 on TNW for over two years.  Your experience with our product was rare and unfortunate, yet you refused to contact the people would have made you whole (FedEx, FireCraft, and us.)   I can't control how FedEx handles nor what your local dealer charges--if you don't like either, you can exercise your right not to purchase it.