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My recent Warranty Claim
Last summer I had the firebox on my medium crack. I wasn't too worried about it but the crack was slowly getting worse. So I went to the dealer that I purchased it from to get it replaced. I have always thought he treats me good while in there. Well, he didn't want to deal with my claim. Told me just to keep using it till it is not usable. I insisted, he said well I cant do anything today because he needed a picture of it. I had a picture with me and also had the firebox with me in the truck. Still didn't get anywhere.......He was always friendly when I had my wallet out. I guess my new mini max later this spring will be purchased elsewhere...
Anyway, a quick email to BGE with a picture of the cracked firebox and my new one is on the way. Pretty good service from BGE down in Atlanta.
What I learned is that you cant judge BGE by a bad dealer experience. They take care of their customers.
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
Comments
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Glad to hear it is being taken care of. I hope you told someone at the mothership about this dealer. Mabybe he will get his egg license revoked.Which came first the chicken or the egg? I egged the chicken and then I ate his leg.
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Yes, that is actually the first question that BGE asked. I wasn't trying to get anyone in trouble, I just wanted the warranty that I paid for when I bought my Egg.
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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What dealer? Put the word out.Green egg, dead animal and alcohol. The "Boro".. TN
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henapple said:What dealer? Put the word out.
Really don't want to do that. I should....Also feel a little sorry for him, he has some health issues (still not an excuse)
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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You should put the word out on him. Last weekend DOW got the Ace Dealer in Salado to replace a firebox on her Med that she bought in Okla.Salado TX & 30A FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers.
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She could have called mothership but that's good she got it replaced.
A couple more beverages and I might let it out. I am the type of person that when unsatisfied I will just not go back. Its his loss, I plan on finally buying a pizza stone for the large and probably buying a MAX
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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Sorry to hear about your troubles, but glad it was resolved. Up here, the few Green Egg dealerships that exist are sort of doing it on the side. Their principle business tends to be stoves. I don't know if this is the norm or not for Green Egg dealerships. Still, the one warranty claim that I did make involved the fire grate and was handled reasonably well, I think. It had a small crack in it and the dealer facilitated the replacement and saved his advice for me until I had the new part in hand and was on my way out the door . He simply commented then that if it were him, he would just use the old part until it broke all the way through before replacing it. (I use a High Que fire grate now, so sort of a non-issue. ) It did take a couple of weeks (maybe three) for the part to arrive, but that's pretty much understood before you buy, and is just a given up here.
LG BGE, KJ Jr, Smokin Bros. Premier 36 and Pizza Party Bollore -
If you have time, read this post. BGE warranty kicks ass.
http://eggheadforum.com/discussion/1178158/bge-warranty-is-it-really-the-best-you-be-the-judge#latest
Location- Just "this side" of Biloxi, Ms.
Status- Standing by.
The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. -
@mahenryak where are you at? I just ordered a new Firebox under warranty from my local dealer. Split all the way around. I am expecting a few weeks for sure.County of Parkland, Alberta, Canada
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I agree with henapple. Bad dealers should be told.
Slumming it in Aiken, SC. -
@mahenryak Thanks for sharing.
This dealer actually sells quite a few eggs and because of this I was rather surprised at how he handled this.
However, I cant say enough about BGE customer service as they handled this greatly. I am sure my experience at the dealer is not the norm as most people don't have to go to Atlanta to resolve a problem. Its just nice to know that if there is a problem, a couple quick emails has it resolved.
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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AlbertaEgger said:@mahenryak where are you at? I just ordered a new Firebox under warranty from my local dealer. Split all the way around. I am expecting a few weeks for sure.
LG BGE, KJ Jr, Smokin Bros. Premier 36 and Pizza Party Bollore -
@SGH I remember reading that post, you are correct sir, they take care of customers.
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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i also say name names. Its not like he was just dragging his feet, he just didnt want to do it. No one should go thru what you did and there are plenty of lurkers out there that this would help. Maybe if you just said your location people could make their own informed decisions if they are in your area. Or they can PM you if therey are in a surrounding area. just a thoughtLBGE& SBGE———————————————•———————– Pennsylvania / poconos
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EGGjlmh said:
@mahenryak Thanks for sharing.
This dealer actually sells quite a few eggs and because of this I was rather surprised at how he handled this.
However, I cant say enough about BGE customer service as they handled this greatly. I am sure my experience at the dealer is not the norm as most people don't have to go to Atlanta to resolve a problem. Its just nice to know that if there is a problem, a couple quick emails has it resolved.
LG BGE, KJ Jr, Smokin Bros. Premier 36 and Pizza Party Bollore -
At the very least I would let him know how you feel and that you will be taking your future business elsewhere.
I had a dealer near me who didn't want to do warranty work on my egg which I did not buy from them. I bought it at an eggfest. I still buy parts for my woodstove there but nothing for my egg.
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Hungry Joe said:
At the very least I would let him know how you feel and that you will be taking your future business elsewhere.
I had a dealer near me who didn't want to do warranty work on my egg which I did not buy from them. I bought it at an eggfest. I still buy parts for my woodstove there but nothing for my egg.
Just thought of this. If you buy an egg at an eggfest, where would you normally supposed to go to have the warranty work done?Also, I am in southern Indiana if anyone wants to PM me to find where NOT to go
1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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grege345 said:i also say name names. Its not like he was just dragging his feet, he just didnt want to do it. No one should go thru what you did and there are plenty of lurkers out there that this would help. Maybe if you just said your location people could make their own informed decisions if they are in your area. Or they can PM you if therey are in a surrounding area. just a thought
Also, don't forget the Mothership asked me who the dealer is and now they are aware of it.1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015
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AlbertaEgger said:@mahenryak where are you at? I just ordered a new Firebox under warranty from my local dealer. Split all the way around. I am expecting a few weeks for sure.GWN
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@AlbertaEgger. Just out of curiosity, which dealer did you use?County of Parkland, Alberta, Canada
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Tell them Red sent you...
Green egg, dead animal and alcohol. The "Boro".. TN -
i worry about the day i walk into my dealer. He knows nothing about the egg. I have 4 dealers near me and i dont have faith in any of them.LBGE& SBGE———————————————•———————– Pennsylvania / poconos
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grege345 said:i worry about the day i walk into my dealer. He knows nothing about the egg. I have 4 dealers near me and i dont have faith in any of them.
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Any dealer should cover a warranty issue. I also understand someone not going out of their way if I purchased my egg somewhere else but they still should have dealt with it, even if they took their time, I'd be good in that.
I ended up taking the drive back to the dealer in Hatfield PA, they are excellent to deal with. The Woodburners is the dealer. It was about an hour each way but I bought my second egg from them also because they are so good.
I've got another cracked firebox and ring I need to replace but my first warranty claim was a bad mold that made it impossible to get a good seal on the gasket. Both my top and bottom got replaced.
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Hungry Joe said:
Any dealer should cover a warranty issue. I also understand someone not going out of their way if I purchased my egg somewhere else but they still should have dealt with it, even if they took their time, I'd be good in that.
I ended up taking the drive back to the dealer in Hatfield PA, they are excellent to deal with. The Woodburners is the dealer. It was about an hour each way but I bought my second egg from them also because they are so good.
I've got another cracked firebox and ring I need to replace but my first warranty claim was a bad mold that made it impossible to get a good seal on the gasket. Both my top and bottom got replaced.
LBGE& SBGE———————————————•———————– Pennsylvania / poconos -
Are these cracks just random happenings or do you know what may have caused it. I suspect my dealer may be a bit shake also.
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luckyboy said:Are these cracks just random happenings
Location- Just "this side" of Biloxi, Ms.
Status- Standing by.
The greatest barrier against all wisdom, the stronghold against knowledge itself, is the single thought, in ones mind, that they already have it all figured out. -
I wouldn't call him out. Maybe the dude just had a **** day. Can any of you relate to that? I can.Dave - Austin, TX
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Terrebandit said:I wouldn't call him out. Maybe the dude just had a **** day. Can any of you relate to that? I can.
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BGE warranty is good especially if you live by headquarters. They give new parts on the spot.
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