While at the dealer picking up my new parts I noticed an Army officer and his wife looking at the eggs. I overheard the salesman and his pitch. He was the guy that "helped" me with my claim. He kept telling me my fire ring was ok cracked because the new ones had a slot in them. I tried to tell him the firebox does and not the ring but that regardless I wanted a new one. Finally the owner or gm walked over and approved everything.
Upon leaving I struck up a conversation with the guy and his wife. They couldn't decide between the l or xl. I walked him through the different options and he continued to ask questions for about 20 minutes. I spent much more time with him and had more intelligible info than the sales guy. We walked through everything from starting to indirect to after market parts to the thermapen. I wish I could have talked to me before I bought mine.
Green egg, dead animal and alcohol. The "Boro".. TN