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Cracked fire ring question.

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FatMike
FatMike Posts: 464
in EggHead Forum
Bought my Egg in Alabama in 2009. Just noticed my fire ring has now cracked in half as well as the fire grate.  The problem is that I live in Ohio now.  I did send my little card in years ago.  Who should I contact for replacement?  A dealer here in Ohio?  Can't remember the place in Alabama for the life of me.
Thank You
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  • RRP
    RRP Posts: 25,894
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    You SHOULD be able to walk into any authorized dealership and THEY should be able to take care of your problems. If NOT then report back here for more help. OK?
    Re-gasketing America one yard at a time.
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  • FatMike
    FatMike Posts: 464
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    Thank You RRP!
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  • SMITTYtheSMOKER
    SMITTYtheSMOKER Posts: 2,668
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    I'd email BGE customer service and explain to them. Once they verify your warranty status they will ask you where you would like to pick up your parts. So find a local dealer close to you that orders in parts frequently.

     

    -SMITTY     

    from SANTA CLARA, CA

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  • Randy1
    Randy1 Posts: 379
    edited April 2014
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    I filed a claim on a fire ring yesterday. I first called and Bruce told me to email pics and the dealer I bought it from. I emailed pics of the invoice and broken ring. Bruce said he would send me an approval code I could take to the dealer and have them replace it. (On thier next shipment)
    Maumelle, Arkansas
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  • Mickey
    Mickey Posts: 19,674
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    Keep using the old cracked on and put the new one in the garage. It will more than likely last several more years just fine.
    Salado TX & 30A  FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers.   

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  • The Naked Whiz
    The Naked Whiz Posts: 7,777
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    I'm still using my original cracked-into-four-pieces firebox of 13 years.  The replacement is still in the garage after about 12 years.  Once you relieve the stress by cracking and/or breaking into pieces, things will stabilize. 
    The Naked Whiz
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  • SMITTYtheSMOKER
    SMITTYtheSMOKER Posts: 2,668
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    What's the use in having a great life-time warranty if you simply continue to use broken parts?  Replace, and replace again if you need.   Hoarding Egg parts in your garage, this seems to be yet another Egg condition that some suffer from around here.  LOL 

     

    -SMITTY     

    from SANTA CLARA, CA

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  • The Naked Whiz
    The Naked Whiz Posts: 7,777
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    Hey, it's ready when it's needed.  I'll probably leave it to my son in my will.
    The Naked Whiz
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