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Replacement Egg

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Tjcoley

Tjcoley Posts: 3,551

March 2014 in EggHead Forum

I took the pictures of my cracked Egg in to my dealer Saturday. I was notified that a replacement Dome and bottom have been approved , ordered and being processed. I can' t say enough for the great customer service I received from Tony at AES Hearthplace in Camp Hill, PA. He did a great job handling this issue for me and the turnaround time way amazing. BGE comes through as well. Thanks Tony.

__________________________________________

It's not a science, it's an art. And it's flawed.

- Camp Hill, PA

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johnkitchens Posts: 5,227

March 2014
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I am glad you got it resolved easily and quickly.

Louisville, GA - 2 Large BGE's
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revolver1 Posts: 372

March 2014
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That's the way it's suppose to work. :-)

Dan, Columbia,Mo.
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henapple Posts: 16,025

March 2014
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Great

Green egg, dead animal and alcohol. The "Boro".. TN
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Rzeancak Posts: 193

March 2014
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Another reason to be apart of the craze..... Great news for all involved.....

A child can ask questions a wise man can't answer!!!
Canada
Large @ Small BGE

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stevesails Posts: 990

March 2014
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there is why they are not cheap when new, and why people get a good deal on used ones.
,

XL Walled Lake, MI

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bud812 Posts: 1,869

March 2014
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=D>

Not to get technical, but according to chemistry alcohol is a solution...
Large & Small BGE

Stockton Ca.
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hapster Posts: 7,503

March 2014
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Great to hear...

MSV Chill Spot
Chester County, PA

http://egginwithedward.blogspot.com/

http://edwardhardingphotography.zenfolio.com/
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Tjcoley Posts: 3,551

March 2014
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Just got a call from AES Hearthplace. My replacement Egg has arrived. Less than 3 business days from reporting the crack. That's pretty sweet.

__________________________________________
It's not a science, it's an art. And it's flawed.
- Camp Hill, PA
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Fred19Flintstone Posts: 8,168

March 2014
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What are you cooking first? You're a dessert kind of guy, so I bet one is involved.

Flint, Michigan
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smokesniffer Posts: 2,016

March 2014
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That is awesome service.

Large, small, and a mini
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Tjcoley Posts: 3,551

March 2014 edited March 2014
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Fred19Flintstone said:

What are you cooking first? You're a dessert kind of guy, so I bet one is involved.

Kids are coming in for the weekend and my son wants ribs. Haven't decided out what else is on the menu.

__________________________________________
It's not a science, it's an art. And it's flawed.
- Camp Hill, PA
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Skiddymarker Posts: 8,522

March 2014
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Glad to hear that it all turned out so well. Ribs sounds like a good "first week" cook!

Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
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johnmitchell Posts: 6,570

March 2014
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Great news it all worked out..

Greensboro North Carolina
When in doubt Accelerate....
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