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After ages of wanting one I finally invested in a large egg and have had it for three weeks and done 3 seperate low and slow pork butts. Everytime I have filled with BGE Lump to top of the firebowl and used a BGE starter tab in the middle to get it going. I have no trouble getting it started and pegging it at 250. I have kept an eye on it for 4-6hrs before going to bed and it looked perfect, however each time I have woken up to a cold egg. When I open it up the fire looks like it burned straight down in a column to the grate, leaving a huge ring of unspent fuel? I have made sure the grate is clean and ash is cleaned out (its not that much since it has only been used 3x). I reached out to BGE Customer support to see what I was doing wrong only to be told that it is a common problem and the solution was a $350 BBQ Guru or get up every 3hrs to re-light? After shelling out $1000 bucks for a smoker not keen on dropping hundreds more just to get it to work as advertised. Is there anything I can do besides babysitting it all night or dropping more cash? SHould I be lighting it different? should I spread the few lit coals out so the whole bowl catches?