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Issue with underbite on new LBGE

Hello all new to the forum and the egg. I just got a Large BGE as a birthday gift. Went to assemble it about a week ago and had a issue with the top and bottom portions lining up. Everything lines up fine when I tighten the bands down, but when I go to open the lid and then close it then it gets thrown out of whack. It is about 1/2" under bite at the top center front. I have tried reinstalling the band now maybe 15 times it seems and with no luck. Also called headquarters and left 2 messages now with no response... needless to say getting a bit frustrated at this point. Any suggestions? Something I over looked? I feel the bands are spaced properly. I will attach photos when I get home. Thanks yall

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