Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
It’s that time of year again-time to hop on out to your backyard for an EGG hunt. If you’re lucky, you’ll only have to search as far as your patio! Planning on cooking Easter Sunday? Check out our Easter Menu. If you’re looking for a sweet treat to enjoy with the whole family, try at least one of our sweet treats, if not both: Grilled Peeps & Carrot Cupcakes. Lastly, if you’re having company, our Pinterest page has lots of ideas for entertaining. We hope you have an EGGstra tasty holiday!



The Big Green Egg headquarters has moved - come visit our new location and check out the museum! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

Ugh, cracked platesetter.

I come with two questions.  First, is the platesetter guaranteed like the egg?  I bought my egg used so no warranty.  However, I bought my platesetter from a dealer separately the day after buying my used egg but have since moved and lost the receipt.  It is only about 6 months old and yesterday I noticed a crack. 

I was thinking of forgoing the platesetter all together and getting something like a spider.  Can I cook indirectly with a spider?  If I don't buy a spider or a new platesetter, what are some cheap methods to cook indirectly?  80% of my cooks are indirect.

Thank you.  The egg has let me down finally and im bummed.

·

Comments

  • busmaniabusmania Posts: 288
    I should also note I have taken great care of my platesetter.  I always handle it gently and have never dropped it.
    ·
  • MrossMross Posts: 334
    Check out the Kamado Joe heat deflector. I like it better than a plate setter.
    Duncan, SC
    ·
  • busmaniabusmania Posts: 288
    Also, ive been eyeing a pizza stone (that before I thought was indestructible, now im having doubts).  Could I use a pizza stone as a deflector?
    ·
  • CharlesmaneriCharlesmaneri Posts: 1,284
    my plate setter broke I took photos of it and e-mailed them to my dealer and he in turn sent them to the mothership and in like 2 weeks I had a brand new plate setter 
    2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
    Long Island N.Y.
    ·
  • MrossMross Posts: 334
    Yes. The pizza stone could be used as a deflector.
    Duncan, SC
    ·
  • busmaniabusmania Posts: 288
    my plate setter broke I took photos of it and e-mailed them to my dealer and he in turn sent them to the mothership and in like 2 weeks I had a brand new plate setter 

     

    The problem is, I use a different dealer now.  The guy I bought the platesetter from is kind of an ass so I don't expect him to help me much.  Plus I have moved and now use a dealer much closer to me.  I also no longer have the receipt (I thought with proper care, it would never break).

    ·
  • henapplehenapple Posts: 13,527
    It shouldn't matter...
    Green egg, dead animal and alcohol. The "Boro".. TN 
    ·
  • I got my cracked PS replaced under warranty. That was about a year ago and I'm still using the cracked PS. The replacement is just sitting in my shed waiting for the PS to finally break.
    ·
  • EggcelsiorEggcelsior Posts: 10,472
    Contact the mothership directly about it. Let them know where you bought it.
    ·
  • R2Egg2QR2Egg2Q Posts: 1,652
    edited August 2013
    From the BGE warranty info at http://www.biggreenegg.com/support/warranty/ :

    2. OTHER CERAMIC PRODUCTS: The Big Green Egg brand of Plate Setter and Ceramic Pizza/Baking Stones carry a Limited Three (3) Year Warranty to the original purchaser. These ceramic components are not covered for breakage from dropping, misuse or abuse.

    I'd check with your local dealer or BGE corp direct.

    A spider & pizza stone combo works but I'd say get a thick pizza stone (the ones CGS sells are intended for use on the spider).
    XL, Large, Small, Mini Eggs
    Bay Area, CA
    ·
  • SkiddymarkerSkiddymarker Posts: 6,458
    It is a three year warranty so if a dealer knew you bought it, you are covered. I'd try a quick call to the realer you bought from first unless you are really uncomfortable with that, then try the current dealer you like. Third would be to BGE direct. 
    Delta B.C. - Vee-Gan: old Indian word for poor hunter. 
    ·
  • busmaniabusmania Posts: 288

    I am now starting to look at adjustable rigs and spiders.  They seem much more versatile.  If I go this route, can I buy two half stones and still use it for things like pizza as a single stone?  Also, is the "adjustable rig" different than the spider?  Is the spider an add on to the adjustable rig?www.ceramicgrillstore.com has me confused.

    I will be calling my dealer when he opens to see if he has record of the purchase.  I know which day I bought it on based on bank statements.

    ·
  • SSN686SSN686 Posts: 2,953

    Morning busmania:

    Give Tom a call at Ceramic Grill Store...he will be more than happy to talk with you as to what would be best for your type of cooking.

    A spider is different from the AR.

    I think I have probably used my platesetter less than 5 times since getting the AR a few years ago (even gave one platesetter to my son when he dropped his)

    Call Tom!

    Have a GREAT day!

       Jay

    Brandon, FL


     

    ·
Sign In or Register to comment.