Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We’re halfway through National Barbecue Month and loving every minute of it. We hope you’ve had some time to try out some new recipes and enjoy a few old favorites as well. If you’d a couple tips on smoking meat, check out our Smoking Basics Publication. For delicious recipes, try Justin Moore’s BBQ Shrimp, Greg Bate’s BBQ Dr. Pepper Chicken, Bobby Flay’s Chicken Thighs or Dr. BBQ’s new Maple Brined Pork Chops. Need dessert? Finish off your meal with some Planked Twinkies. Have a great rest of May & get ready for some fun summer happenings!

Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

If you buy a floor model, make sure all of the screws are tight

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Comments

  • SaturdayFatterdaySaturdayFatterday Posts: 467
    edited July 2013
    That's awful.  Tighten your bolts regularly - but when the Egg is cold, mind you.  Speaking of which, I am going to do that right now.

    [Northern] Virginia is for [meat] lovers.
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  • SMITTYtheSMOKERSMITTYtheSMOKER Posts: 2,311

    The only mistake I see that the dealer made was not to inform you to retighten the band bolts after a half dozen cooks.  The metal stretches under heat when new.

     

    -SMITTY     

    from SANTA CLARA, CA

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  • Austin  EggheadAustin Egghead Posts: 3,327
    Darn, Just Darn.  Here is hoping the dealer works with you on replacement  
    Eggin in SW "Keep it Weird" TX
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  • 2putts4par2putts4par Posts: 35
    Just got heard back from my local dealer.  They are going to replace the dome at no cost.  They are working with the MotherShip to see who will eat the cost, but it won't effect me.

    Now the problem becomes shipping.  BGE doesn't ship individual domes because they are fragile, so I'm hoping my local dealer has one in stock...
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  • sumoconnellsumoconnell Posts: 974
    Could he give you a dome from local stock and replenish when mothership sends? :)

    Would depend on his inventory.. if he carries enough.
    +++++++++++++++++++++++++++
    Austin, Texas.  I'm the guy holding a beer.
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  • 2putts4par2putts4par Posts: 35
    Man down! ! That hurts. Dealer may be able to help score a deal. Good guys generally speaking. I love your handle, but am not frequently there. What is this 'par' you speak of? I'm a bit saucy right now... so.. Was an Asiana pilot flying? Sum ting wong?
    Sorry I'm just replying, @sumoconnell. I used to play a lot and liked the handle when I came up with it.  Although, I do have to frequently explain that it means I'm putting for eagle.  These day's I should change it to 2putts4double!
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  • nick_banichnick_banich Posts: 109
    OH sweet baby Jesus - I'm going home and tightening EVERYTHING as soon as I get home...
    -Large BGE since 6-13
    -Indianapolis, IN

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  • 2putts4par2putts4par Posts: 35
    Just picked up my replacement dome!  Props to my local dealer for doing it right!  Looking forward to installing it (properly) tonite.
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  • erbloveerblove Posts: 86
    Ouch...
    Columbia, SC ~ LBGE, ThermaPen
    I love to eat...sue me!
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  • fishlessmanfishlessman Posts: 16,906
    Just picked up my replacement dome!  Props to my local dealer for doing it right!  Looking forward to installing it (properly) tonite.
    you can install it properly but you have to check it and retigthen after a few uses, then after a month, then after a couple months, then every year or when you think they should be checked. just because it fell out does NOT mean it was installed improperly, those bands grow with repeated heatings, the bend opens some, thermal expansion with high heats etc
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  • Just don't forget, even though you installed it "properly" you will still need to retighten your bands after a few uses.
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  • henapplehenapple Posts: 14,202
    Dealership?
    Green egg, dead animal and alcohol. The "Boro".. TN 
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  • 2putts4par2putts4par Posts: 35
    Thanks, eveyone, for the advice.  I'm sure i'll check them weekly after watching my first dome shatter.  

    My local dealer is Quality Water in Stillwater, OK
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  • bbqlearnerbbqlearner Posts: 735
    Wow tough one. Sorry to see such an awful sight. Reminds me to check my bands.

    Houston, TX - Buddy LBGE, Don SBGE, Tiny Mini & Shiny Momma Pitts n Spitts

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  • SMITTYtheSMOKERSMITTYtheSMOKER Posts: 2,311

    I would give the dealer a little more love here on the board for going above and beyond for you and your situation.  Like it has been mentioned they probably assembled your Egg perfectly to begin with. 

    How about a name and address for those fine folks?   Kudos to their great customer service.

     

    -SMITTY     

    from SANTA CLARA, CA

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  • henapplehenapple Posts: 14,202
    You should plaster their name and number onyyour car... Few dealers or companies would do that.
    Green egg, dead animal and alcohol. The "Boro".. TN 
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  • MrCookingNurseMrCookingNurse Posts: 4,023
    Amazing dealer there!! =D>
    <:-P


    _______________________________________________

    LBGE & SBGE (big momma and pat)
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  • Drewdlc17Drewdlc17 Posts: 124
    I bet the Green Egg SHATTERED your burger expectations!!!

    Little comedy! I do feel your pain thought. Pray the dealer takes care of it for you.
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  • SmyrnaGASmyrnaGA Posts: 241
    Just picked up my replacement dome!  Props to my local dealer for doing it right!  Looking forward to installing it (properly) tonite.
    you can install it properly but you have to check it and retigthen after a few uses, then after a month, then after a couple months, then every year or when you think they should be checked. just because it fell out does NOT mean it was installed improperly, those bands grow with repeated heatings, the bend opens some, thermal expansion with high heats etc
    OMG!!  I'm right around the first dozen cook period and have no clue if mine is loose!!!  I'm adding a monthly alert in my calendar to check the band bolts right now.

    BTW, anything else we need to check from time to time?

    Large BGE, Small BGE, KJ Jr, and a Cracked Vision Kub.

    in Smyrna GA.


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  • fishlessmanfishlessman Posts: 16,906
    SmyrnaGA said:
    Just picked up my replacement dome!  Props to my local dealer for doing it right!  Looking forward to installing it (properly) tonite.
    you can install it properly but you have to check it and retigthen after a few uses, then after a month, then after a couple months, then every year or when you think they should be checked. just because it fell out does NOT mean it was installed improperly, those bands grow with repeated heatings, the bend opens some, thermal expansion with high heats etc
    OMG!!  I'm right around the first dozen cook period and have no clue if mine is loose!!!  I'm adding a monthly alert in my calendar to check the band bolts right now.

    BTW, anything else we need to check from time to time?
    yep, the hinges...........on the beer fridge
    :D
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