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So I go to my dealer today....
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Lowflyer
Posts: 785
Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.
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Good way to get a long term customers- nice to find excellent customer serviceGreensboro, NC
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Wow, I wish my dealer was as good as this... I had a few issues from the get go and I think I have been flagged as a difficult customer.____________________Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
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I would take as much of my business to that dealer that I could. Great customer service.Cookin in Texas
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That kind of customer service is great. as paqman said " i wish my dealer was as good as this".. I said the same thing!!
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I took a buddy of mine in there and he dropped $300 on Eggcessories, I think that got me a few points. And they still carry Wicked Good.... B-)
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Great story! My dealer called me this past Saturday to ask me how to egg a beef tenderloin to surprise her husband with a new egg and dinner for Father's Day. Loved it!Columbia, SC --- LBGE 2011 -- MINI BGE 2013
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Lowflyer said:Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.The steel lower charcoal grate for a 22in Weber worked a perfect on my large. It measures approx 17in and is heavier gauge steel than the cooking grate. Best part it was only about ten bucks.
XLBGE, LBGE, MBGE, SMALL, MINI, 2 Kubs, Fire Magic Gasser -
Gonna give that Weber grate a shot.
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td66snrf said:Lowflyer said:Needed to reload on Dizzy Pig and some Butt Rub and I wanted to pick up a med grate for my new grid extender. I ask for the med grate and my dealer says he had a few folks come thru asking for them and I explained the group buy. He says "why don't u get the BGE Grill Extender, it's cheaper than a med grate"? I say I bought one a year ago and it didn't hold up very well. He says "take this one for free, and text me pictures of your old one". I say ok, and thank you!! So I send him the pics and he says he's glad to help. To say the least i was a bit surprised. He says come back anytime w warranty issues. So, I still need a grate for my extender. Maybe try a Weber grate from the Depot. Gotta love the warranty and great customer service.The steel lower charcoal grate for a 22in Weber worked a perfect on my large. It measures approx 17in and is heavier gauge steel than the cooking grate. Best part it was only about ten bucks.
That's what I use as a lower fire grate in my XL. Buy two, sandwich them together at a 90 degree angle to cross hatch. Tack weld them in a few spots and done! You have a high flow fire grate for under $20.
I produce SS304 fire grates for the Small, Med, and Large......I haven't even attempted one for the XL since this Weber trick is so much easier and cheaper. I couldn't even get the raw material of the XL grate under that.
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Now I get to really see how good my dealer is... This just happened:
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OK, OUCH! For the disaster. But most excellent service from your dealer about the extender.#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX.
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I'm hoping he lives up to his end of "come see me w any warranty issues", he knows I didn't buy it from a dealer. We shall see. Right now she's performing nicely at 375 w 2 bone in chicken breasts and 2 ears of corn.
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These guys are the best. Showed him a picture and walked out w/ this:
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Lowflyer said:These guys are the best. Showed him a picture and walked out w/ this:Which came first the chicken or the egg? I egged the chicken and then I ate his leg.
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Roswell Hardware.
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I thought that was the largest charcoal I'd ever seen until I realized you had a small eggCedar Park, TX
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