Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We hope everyone’s enjoying the first few days of summer. For us, the weather heating up means one thing - the EGG’s gonna be busy! Whether you’re making stuffed burgers for a backyard grill out, some brats before a baseball game or searing a steak for dinner on the patio, we hope you’re doing it with full flavor and having fun all the while!

Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

broken fire ring and plate setter

Hello I just did a clean burn and when I opened my egg I found my fire ring and plate setter broken has this happened to anybody else ?
2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
Long Island N.Y.
·

Comments

  • GATABITESGATABITES Posts: 1,087
    Dag!!! How long have you had your egg? 
    XL BGE 
    Joe JR 
    Reisterstown, MD
    ·
  • Go back to your dealer for some replacements
    ·
  • GATABITESGATABITES Posts: 1,087
    Go back to your dealer for some replacements
    so this is covered under warranty? 
    XL BGE 
    Joe JR 
    Reisterstown, MD
    ·
  • Plate setter has a three-year warranty, I believe.  Fire ring is lifetime.  Just got mine replaced.

    [Northern] Virginia is for [meat] lovers.
    ·
  • GQuizGQuiz Posts: 684
    How hot did you let it go? I've run mine back around to the 150.

    XL BGE; Schertz TX by way of Stow OH. #egghead4life
    ·
  • CharlesmaneriCharlesmaneri Posts: 1,295
    Gatabites I got my egg for christmas 
    2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
    Long Island N.Y.
    ·
  • EggcelsiorEggcelsior Posts: 11,290
    Fat weekend guy is right. Your good to go under warranty on both. Make sure you explain that it happened during a cook and was not a case of the "droppsies". Any pics of the busted stuff in the Egg? That will help.
    ·
  • SaturdayFatterdaySaturdayFatterday Posts: 467
    edited June 2013
    I like the name "Fat weekend guy," Beaker.  I'm fat, I'm a guy, and I dig the weekend, so it's pretty much perfect.  You might want to add "drunken degenerate" in there - or is that just assumed on this forum?

    [Northern] Virginia is for [meat] lovers.
    ·
  • GQuizGQuiz Posts: 684
    Count me among the snakebit. That burn cracked my fire ring. Just go to my dealer? Or send picture to BGE?
    image.jpg 2.8M

    XL BGE; Schertz TX by way of Stow OH. #egghead4life
    ·
  • @GQuiz - I would call your dealer, because I think BGE will only ship replacement parts to a dealer.  

    I didn't even have to go in to request the replacement.  All I ended up doing was emailing pics of the crack to the manager of my local ACE.  He did the legwork and called me when the fire ring came in.  I also had a bolt break where the hinge attaches through the restraining band while doing a routine tightening with the torque wrench - he's getting me one of those, too.  Seems like the dealers get a shipment of requested parts weekly.

    [Northern] Virginia is for [meat] lovers.
    ·
  • CharlesmaneriCharlesmaneri Posts: 1,295
    Yeah I took photos and texted them to the dealer and he said that he will do all the leg work and let me know when he has the new parts
    2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
    Long Island N.Y.
    ·
Sign In or Register to comment.