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broken fire ring and plate setter

Hello I just did a clean burn and when I opened my egg I found my fire ring and plate setter broken has this happened to anybody else ?
2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
Long Island N.Y.
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Comments

  • GATABITESGATABITES Posts: 1,068
    Dag!!! How long have you had your egg? 
    XL BGE 
    Joe JR 
    Reisterstown, MD
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  • Go back to your dealer for some replacements
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  • GATABITESGATABITES Posts: 1,068
    Go back to your dealer for some replacements
    so this is covered under warranty? 
    XL BGE 
    Joe JR 
    Reisterstown, MD
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  • Plate setter has a three-year warranty, I believe.  Fire ring is lifetime.  Just got mine replaced.

    [Northern] Virginia is for [meat] lovers.
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  • GQuizGQuiz Posts: 680
    How hot did you let it go? I've run mine back around to the 150.

    XL BGE; Schertz TX by way of Stow OH. #egghead4life
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  • CharlesmaneriCharlesmaneri Posts: 1,295
    Gatabites I got my egg for christmas 
    2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
    Long Island N.Y.
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  • EggcelsiorEggcelsior Posts: 11,150
    Fat weekend guy is right. Your good to go under warranty on both. Make sure you explain that it happened during a cook and was not a case of the "droppsies". Any pics of the busted stuff in the Egg? That will help.
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  • SaturdayFatterdaySaturdayFatterday Posts: 467
    edited June 2013
    I like the name "Fat weekend guy," Beaker.  I'm fat, I'm a guy, and I dig the weekend, so it's pretty much perfect.  You might want to add "drunken degenerate" in there - or is that just assumed on this forum?

    [Northern] Virginia is for [meat] lovers.
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  • GQuizGQuiz Posts: 680
    Count me among the snakebit. That burn cracked my fire ring. Just go to my dealer? Or send picture to BGE?
    image.jpg 2.8M

    XL BGE; Schertz TX by way of Stow OH. #egghead4life
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  • @GQuiz - I would call your dealer, because I think BGE will only ship replacement parts to a dealer.  

    I didn't even have to go in to request the replacement.  All I ended up doing was emailing pics of the crack to the manager of my local ACE.  He did the legwork and called me when the fire ring came in.  I also had a bolt break where the hinge attaches through the restraining band while doing a routine tightening with the torque wrench - he's getting me one of those, too.  Seems like the dealers get a shipment of requested parts weekly.

    [Northern] Virginia is for [meat] lovers.
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  • CharlesmaneriCharlesmaneri Posts: 1,295
    Yeah I took photos and texted them to the dealer and he said that he will do all the leg work and let me know when he has the new parts
    2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIAN
    Long Island N.Y.
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