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I *USED TO* be a fan of Wicked Good charcoal...
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So, in response to this, will caliking get Hate-Mail or Love-Mail from her?? :-?Just a hack that makes some $hitty BBQ....
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Or the part about thoughts and comments being welcome, for that matter.[Northern] Virginia is for [meat] lovers.
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Sorry Lee Ann but if " It doesn't matter if you like our charcoal or not " Then I'll like some other charcoal just as easily!As a business owner, I understand feeling personal about my product. I even understand thinking that the customer is a douchecanoe. But I also understand that, those sentiments are best kept between me and SWMBO and not me and the customer.XL, Small, Mini & Mini Max Green Egg, Shirley Fab Trailer, 6 gal and 2.5 gal Cajun Fryers, BlueStar 60" Range, 48" Lonestar Grillz Santa Maria, Alto Shaam 1200s, Gozney Dome, Gateway 55g Drum
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@caliking, hope you took a good shower today, it looks like your arse may be in for some kissing.
Damascus, VA. Friendliest town on the Appalachian Trail.
LBGE Aug 2012, SBGE Feb 2014
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I think everyone here should email them and show them some egg love :x
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SWVABeanCounter said:@caliking, hope you took a good shower today, it looks like your arse may be in for some kissing.
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chris123stock said:I think everyone here should email them and show them some egg love :xJust a hack that makes some $hitty BBQ....
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If we can put a hurt on their business I'm smelling a group buy
Steve
Caledon, ON
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Little Steven said:If we can put a hurt on their business I'm smelling a group buyKeepin' It Weird in The ATX FBTX
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cazzy said:chris123stock said:I think everyone here should email them and show them some egg love :xMy $0.02Anderson, SC
XL BGE, Father's Day Gift 2012 (Thanks Fam!!!)Webber Kettle and Webber Summit GasserWant List: Thermapen, Small BGE, Wok, Adjustable Rig, Food Saver, More $ -
hapster said:Why do I think her husband is sitting in his office pulling his hair out; completing regretting giving his wife a "marketing job" and letting her play with social media and bbq forums, answering customer email...
He's probably wishing he had just told her to stay home, go to the club and play tennis with your friends... -
no way in hell Caliking would mock up an email. Not his style. I wouldn't boycott them for this (even though it was not smart) but Cali is beyond reproach on a deal like this. 100% guaranteed that email is legit.Keepin' It Weird in The ATX FBTX
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I wonder if LeeAnn inherited this company? Her response could have been so different. A simple "we are so successful we have had to rethink where we distribute. Thanks to customers like you we sold out completely. Hopefully in the future we will be able to serve you again".The kind of "you don't have a clue" comment probably made her feel better, in the short term. Like anyone who has success, you can never forget how you got there. Off my shopping list. (Well she took it off anyway as ACE was my source)Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
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Lee Ann, taking business personal. There's a fiesty one!
Bet she's a redhead... >:D<Gittin' there... -
Girl_on_Grill said:hapster said:Why do I think her husband is sitting in his office pulling his hair out; completing regretting giving his wife a "marketing job" and letting her play with social media and bbq forums, answering customer email...
He's probably wishing he had just told her to stay home, go to the club and play tennis with your friends...Be careful, man! I've got a beverage here. -
They could have done two things. Went the Maker's Mark direction... Advertise a impending shortage coupled with "watering dowm" their lump with Kingsford briquettes thereby boosting interest and sales. They could have reached out to Ashish and sent him a free bag and helped him locate more nearby.
On a side note, caliking... We're going to shorten your name to ass. X_XGreen egg, dead animal and alcohol. The "Boro".. TN -
The Cen-Tex Smoker said:no way in hell Caliking would mock up an email. Not his style. I wouldn't boycott them for this (even though it was not smart) but Cali is beyond reproach on a deal like this. 100% guaranteed that email is legit.Anderson, SC
XL BGE, Father's Day Gift 2012 (Thanks Fam!!!)Webber Kettle and Webber Summit GasserWant List: Thermapen, Small BGE, Wok, Adjustable Rig, Food Saver, More $ -
Girl_on_Grill said:hapster said:Why do I think her husband is sitting in his office pulling his hair out; completing regretting giving his wife a "marketing job" and letting her play with social media and bbq forums, answering customer email...
He's probably wishing he had just told her to stay home, go to the club and play tennis with your friends...
I've no doubt the she is a real business woman with real supply issues... she also really messed up when she really needs the good will that their reputation has built up to this point to help carry them thru this rough spot...
So instead of being insincerely "nice" to one paying customer, she now has risked losing a ton of business and all of the good equity they've worked so hard to build by typing first and thinking(maybe) later...
I feel bad for them... It's going to cost them lots of real dollars because someone didn't take a deep breath and count to 10
MSV Chill Spot
Chester County, PA
http://egginwithedward.blogspot.com/
http://edwardhardingphotography.zenfolio.com/ -
There goes my attempts to find the stuff. No wonder I can't find it anywhere near Houston. That shop in Conroe is near where I shoot, looks like I won't be stopping by when I go this weekend. That lady just lost a lot of customers it sounds like. Her loss.
There are a few shops north of Houston that have lump, some brands I've never tried. Looks like I'll be experimenting soon!BGE XL- Tomball, TX
"Well let me just quote the late-great Colonel Sanders, who said, "I'm too drunk to taste this chicken" - Ricky Bobby -
To be fair, I've delt with Lee on several occasions and never had a problem. In fact, upon placing my last order, I cited an abnormal amount of dust in my last bag. Got a pretty honest reply:
Hi Peter ...<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Actually the new bags and the smaller pieces in the bags were separate issues.
Apparently the manufacturer had a problem w/their culling machine. Charcoal
itself should be OK. Now if you can wait until mid-Jume, the size problem will
be corrected. I can Void your order that you just placed ... and then let you
know when the new shipments are in our warehouse.
Sincerely,
Lee
Lee Ann Johnson / Co-Owner
Wicked Good Charcoal, Inc.
So I'm still fine with them. Just thought I'd point out a positive to go along with the negative.
"Where the weak grow strong and the strong grow great, Here's to "Down Home," the Old North State!"
Med & XL
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r270ba said:The Cen-Tex Smoker said:no way in hell Caliking would mock up an email. Not his style. I wouldn't boycott them for this (even though it was not smart) but Cali is beyond reproach on a deal like this. 100% guaranteed that email is legit.
oh i know. just saying I know cali would never do that. Just piling on a littleKeepin' It Weird in The ATX FBTX -
I have had good experiences with WGC as well. This is sad to see.On that note, Kamado Joe Lump is not WGWW and KJ are liars. Do not buy their products as I see lying as much worse than acerbic emails.
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They say a good comment is heard by one person. A negative one is heard by seven
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travisstrick said:WG is now on my black list. Thanks for the post.
By on your "black list". Is that to say you are not going to accept bags from me that I no longer use or are you saying you are not going to try and find where to buy it? :ar! ) I love you man.Salado TX & 30A FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers. -
Maybe with all these boycotts, WGWW will start showing back up in my neck of the woods!
:(|)Steve
XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio -
Mickey said:travisstrick said:WG is now on my black list. Thanks for the post.
By on your "black list". Is that to say you are not going to accept bags from me that I no longer use or are you saying you are not going to try and find where to buy it? :ar! ) I love you man.Be careful, man! I've got a beverage here. -
@Travisstrick did you wash your hands good?Salado TX & 30A FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers.
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Mickey said:@Travisstrick did you wash your hands good?Keepin' It Weird in The ATX FBTX
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