Ceramic Grill Store Customer Service

Chubbs · May 2013

@Tjv, you did it again brother. Ordered mini woo Friday at 3 pm. Received email Friday at 5 that it shipped. Here Tuesday AM. Great customer service and made very well in US. Hope to break it in tonight if I don't have to work 19 hours like yesterday. Thanks Tom!! Love your products.

yellowdogbbq · May 2013

Everything the CGS makes is great, got a Woo for my large for Christmas and love it. Great for raised direct and makes it easy to lift out the platesetter when adding chunks for smoking. Hard to beat my old spider also.

YEMTrey · May 2013

Yesterday I placed an order for the XL woo2/adjustable rig combo. Can't wait to get it in. Tom was courteous and helpful over the phone. Excellent transaction.

RAC · May 2013

Great guy! Great service! Great company!

EvansEgger · May 2013

Great company. I love my Adj rib combo with extender and other toys I got from Tom. I always refer people to them who have Eggs.

CANMAN1976 · May 2013

Just ordered adj rig r&b combo with ext and d-grid plus spider and stone....so exciting!!!!
Tom was great to deal with:)

Learning to Smoke · May 2013

Last summer Tom allowed me to come see all his stuff to help make my purchase decision. Drove up to Denton TX and took the tour of all his stuff. Left behind some money, but also had AR rib/brisket combo in my hands :-). Haven't used a plate setter since.

tazcrash · May 2013

My only regret in dealing with Tom is that I don't need another addition to the Large egg. That is until I put in the small.

smbrj · May 2013

FedEx just dropped off my lg R&B combo today. Hope to break it in with a brisket later this week.

chrisnjenn · May 2013

I love my adjustable rig among a lot of other thing I bought from Tom. Great people. Adjustable rig is very versatile. Plus it is easy to take care of. It doesn't rust.

YEMTrey · May 2013

Got the tracking number today. Start the countdown!

Mickey · May 2013

Tom is one of the very good guys.

cookinfun · May 2013

Bought my adj. rig, extender, xtra grates, oval setups, woo, etc from CGW. Tom was always conscious of my desires, steered me, and actually "slowed" the purchases ...he advised "one step at a time". I am very appreciative... Not an advertisement.

tjv · May 2013

Wow, I appreciate all the kind responses....nice way to start a Wednesday morning...thank you.

Tom

Austin Egghead · May 2013

Good egger and a great businessman

MisterM · May 2013

Agreed. I bought a Customer Combo AR a few weeks ago, and was extremely impressed with the quality and versatility of the product - so much so that I just placed another order for a rig extender, sliding D grid, and a few other things.

Top notch products from a top notch company, run by a top notch guy.

cam05210 · February 2015

wish I would have a similar experience but its been 7 days since I placed my order for the 2 tiered rack and other than the email I received the same day acknowledging my order, I haven't had the slightest bit of correspondence. I just left a voicemail for a guy named Franco, but late on a Friday afternoon and I'd guess I won't hear anything until next week. Ughh..would have thought a week would have been plenty of time for shipping based on previous forum comments..guess the universe is working against me this week..

DMW · February 2015

cam05210 said:
wish I would have a similar experience but its been 7 days since I placed my order for the 2 tiered rack and other than the email I received the same day acknowledging my order, I haven't had the slightest bit of correspondence. I just left a voicemail for a guy named Franco, but late on a Friday afternoon and I'd guess I won't hear anything until next week. Ughh..would have thought a week would have been plenty of time for shipping based on previous forum comments..guess the universe is working against me this week..

@cam05210 - The 2 tier swing rack is from Ceramic Grill Works, not Ceramic Grill Store. 2 different places.

NPHuskerFL · February 2015

Agree. Received my MM WOO quickly (maybe a 2 -3 day turnaround). Quality built product.

jcaspary · February 2015

The Woo for my Lg. and the AR for my XL were the best things that I have purchased since I got the Eggs. Very versatile and easy to use. Very good company to deal with.

Mickey · February 2015

Truly outstanding service and product from CERAMIC GRILL STORE. That is the Tom we talk about in Denton, TX. Also an Egghead. @cam05210 you might want to relook that buy, Tom has the Adjustable Rigs. I have two of these and a couple of Woo's for the MM and Mini.

Chubbs · February 2015

@cam05210 you are talking about a different store. Tom is ceramicgrillstore Franco is ceramicgrillworks. I only have experience with @tjv and CGS and he is second to none.

Hotch · February 2015

@cam05210 Mickey's and the guys correct. Tom and his staff are the best.

Before the store, a couple of years ago, I had a few questions about the AR and Woo so I called Tom. First time I ever spoke with him. I got an invite to come over to the house and he explained all of the setups. He took the time out of his day and went through all of them. That's why if I need something I call him first.

Can't find any better products than at the CGS. Great people and great service.

texaswig · February 2015

I went to the store September 13 for my woo2 AR setup. I need to go back and check it out now that he has more retail.

bluebird66 · February 2015

I love my AR R&B combo!

cam05210 · February 2015

Ahhh...still disappointing nonetheless..thanks for the clarification.

Biggreenpharmacist · February 2015

I've placed 3 orders with them the past year. Every time I've gotten my order in two days. Even the time they had to call me cuz I was a dumbass and clicked the store pickup option. Awesome service.

stompbox · February 2015

I got the AR Combo for xmas, love it. Shortly after though I started to see posts about an AR rib and bbq combo.

I still can't find it in the store, do they not have that combo for the XL? Id that why I don't see it?

What is the difference?

I actually have not even used the woo or the stone yet since I have a PS which protects probe wires from direct heat. But I use the AR probably once a week.

Jeepster47 · February 2015

Just spent most of the afternoon surfing CGS's site. I also didn't see a R&B combo for the XL.

The only oval stone I see is for the large egg. I think Tom did that as a way of protecting a side of ribs (17' long) for an indirect cook. The round stone for the XL is 17.5 inches in diameter ... enough to protect a side of ribs. Thus, not only can't I find a R&B combo for the XL, but don't even see the components to build one.

BTW ... Tom's great to talk to, but his wife is even better.

SkinnyV · February 2015

I've been a pretty good CGS customer for my 3 eggs.
I must say I saw the MM woo for $40 I thought what a steal. Shipping was $15..... Is that the "real" shipping. Just charge more for the item.

I'm happy yes, that order was a bit surprising for me that is all.

In the end its + or - $5, I'd rather see a higher priced item that is all.

Ok all that may think CGS can do.no wrong....im ready X_X

Eggcelsior · February 2015

Jeepster47 said:
Just spent most of the afternoon surfing CGS's site. I also didn't see a R&B combo for the XL.

The only oval stone I see is for the large egg. I think Tom did that as a way of protecting a side of ribs (17' long) for an indirect cook. The round stone for the XL is 17.5 inches in diameter ... enough to protect a side of ribs. Thus, not only can't I find a R&B combo for the XL, but don't even see the components to build one.

BTW ... Tom's great to talk to, but his wife is even better.

Doesn't that go for most of us?

Ceramic Grill Store Customer Service

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