I have a little issue with my cheap ol' Maverick ET 73 I received last Father's Day. I called customer service regarding the warranty and it was only 90 days. At first I was sad because it knew the warranty period was past due but Prescilla asked me what the issue was. I told her my on and off switch was loose and does not catch on.
Easily said, Prescilla tells me to just mail in the defective part with a note describing what the problem was and they will take a look at it. And if it cannot be repaired it would be replaced. No questions asked whatsoever!!!! I am one very amazed and happy Egger!!!