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Major glaze spalling and flaking - covered under warranty?

Haven't used my egg since late fall. Today I uncover it to cook a pork shoulder for the superbowl and discover two huge areas flaked off about the size of a quarter. Also there are other areas of the glaze that are bubbled. Not too happy. Its only 16mo old. I bought from an authorized dealer new and filed the warranty card. I sent pictures to BGE and am waiting on a reply. Anyone else seem this kind of issue?

Jon.


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