Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
With winter in full gear, we’re enjoying all the awesome photos of EGGs in the cold weather. Stay warm with some of our favorite Dutch oven recipes: Chicken & Dumplings, Chili Con Carne and BLT Soup.

The Big Green Egg headquarters has moved - come visit our new location and check out the museum! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

Great Customer Service

Want to give a shout out to Maverick for their great customer service. The receiver unit on my 732 stopped working suddenly and I contacted Maverick to see if they had any thoughts as to what the problem might be. They told me to send the unit back and they would either repair or replace it . Just received an email saying they are sending me a new unit......despite the fact that the warranty has long since expired! That is a company that stands behind their product and is a pleasure to do business with!
George
Palm Beach Gardens, Fl and Blue Ridge, Ga.
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Comments

  • Saweet!
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  • TjcoleyTjcoley Posts: 3,409
    Great to know. Still under warranty on mine.
    __________________________________________
    It's not a science, it's an art. And it's flawed.
    - Camp Hill, PA
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  • Great customer service makes all the difference.
    Persistence and determination are omnipotent!
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  • SmokeyPittSmokeyPitt Posts: 5,609
    That is great. Nice of you to give them a shout out ;)


    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg wing. 
    2014 Wing King's Apprentice
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  • SmokinDAWG82SmokinDAWG82 Posts: 1,704
    Nice to know, love companies like that!
    LBGE
    Go Dawgs! - Marietta, GA
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  • KruegsKruegs Posts: 124
    In my short time enjoying this new hobby I have been floored by the quality customer service from every vendor I've contacted.  With that said, I'd be interested to hear about any negative experiences with vendors or if there is any consensus on the forum about vendors to avoid.
    XL BGE; CyberQ Wifi; Adjustable Rig, Woo2 Green Bay, Wisconsin
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