Don't ever doubt BGE and their Customer Service
A few weeks ago my daisy wheel which was very loose around the chimney area fell off and hit the ground causing the parts that hold the wire holder part cracked upon impact. I emailed customer support asking how much a replacement was and the reply was "We will send you out a new daisy wheel and some gasket material to put around the chimney area so it fits better." Sure enough I got it on Friday but the gasket material wasn't right so I emailed Duane and let him know that I got the shipment and he replied back "great and just to let you know that the gasket material isn't for the chimney that's in case your gasket goes bad and I'll be sending you another one as I noticed the shipper didn't include the other gasket material."
They are simply AMAZING.