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I'm completely spoiled. I literally live around the corner from the mothership. I made the mistake of buying my large from someone else in Atlanta, but returned to the BGE HQ to pick up a table nest and investigate some needed items that the dealer had conveniently left out of the package deal. (ash tool, charcoal)Upon telling the gentleman my plight, he stepped into the back and grabbed a used ash tool. I payed for the bag of charcoal and table nest, but he wouldn't let me for the ash tool. Salt of the earth. (all of them - it must be an eggfest in there every day)I thought I might be doing the local economy and a doomed Ace a favor by buying through them, but I'll never bother with anyone but HQ again.