Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
It’s almost football season, so we’re perfecting our favorite tailgating and homegating recipes! Whether you like hamburgers, wings, brats, ribs or something cooked with beer, we have everything you’ll need for the perfect tailgate party. We always like inviting friends to join our tailgates because the EGG is about community and having fun, so make sure if you’re inviting company you make extra - the food will be gone before you know it! Don't forget dessert, either!

Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

Customer Service Experience (great service)

Hey guys,

I just wanted to share a story about customer service I just had.  I had a platesetter crack and immediately I called BGE - I had the number 1 year warranty in my head and I am about 1.5 months away from one year, so I was a bit worried.  Anyhow, I called BGE and spoke with Bruce who informed me platesetters actually have a 3 year warranty and that I was covered.  Since I am located about 3k miles from BGE HQ Bruce put me in touch with the closest distributor.  I contacted the distributor and explained the situation; I will now be getting my replacement placesetter the next time the local dealer orders something. 

No hassels just great service.

Bryan


Comments

  • Ditto! Just received my new Nomex high heat gasket replacement and a hardware replacement for a bolt that sheared off on the back of dome. Had everything in my mailbox in 2 days after the call.

    :)
    Woodstock, GA
  • I just got a message from Bruce today on replacing my gasket ! "Top Notch" service !!!!
    Ova B.
    Fulton MO
  • BYS1981BYS1981 Posts: 2,088
    Just to revisit this my placesetter has officislly been replaced.
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