Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
With winter in full gear, we’re enjoying all the awesome photos of EGGs in the cold weather. Stay warm with some of our favorite Dutch oven recipes: Chicken & Dumplings, Chili Con Carne and BLT Soup.

The Big Green Egg headquarters has moved - come visit our new location and check out the museum! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

Customer Service Experience (great service)

Hey guys,

I just wanted to share a story about customer service I just had.  I had a platesetter crack and immediately I called BGE - I had the number 1 year warranty in my head and I am about 1.5 months away from one year, so I was a bit worried.  Anyhow, I called BGE and spoke with Bruce who informed me platesetters actually have a 3 year warranty and that I was covered.  Since I am located about 3k miles from BGE HQ Bruce put me in touch with the closest distributor.  I contacted the distributor and explained the situation; I will now be getting my replacement placesetter the next time the local dealer orders something. 

No hassels just great service.

Bryan


·

Comments

  • Ditto! Just received my new Nomex high heat gasket replacement and a hardware replacement for a bolt that sheared off on the back of dome. Had everything in my mailbox in 2 days after the call.

    :)
    Woodstock, GA
    ·
  • I just got a message from Bruce today on replacing my gasket ! "Top Notch" service !!!!
    Ova B.
    Fulton MO
    ·
  • BYS1981BYS1981 Posts: 1,768
    Just to revisit this my placesetter has officislly been replaced.
    ·
Sign In or Register to comment.