Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
It’s time to kick back, relax and enjoy the aromas of fresh smoked meat as we sail towards summer. Not sure what to smoke? Try Down & Dizzy Pork Shoulder or Smoked Spanish Chicken. Now that Spring is in the air, it's time to think about getting out to one of the many #EGGfests around the country - see a list here

Customer Service Experience (great service)

Hey guys,

I just wanted to share a story about customer service I just had.  I had a platesetter crack and immediately I called BGE - I had the number 1 year warranty in my head and I am about 1.5 months away from one year, so I was a bit worried.  Anyhow, I called BGE and spoke with Bruce who informed me platesetters actually have a 3 year warranty and that I was covered.  Since I am located about 3k miles from BGE HQ Bruce put me in touch with the closest distributor.  I contacted the distributor and explained the situation; I will now be getting my replacement placesetter the next time the local dealer orders something. 

No hassels just great service.

Bryan


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