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Customer Service Experience (great service)

Hey guys,

I just wanted to share a story about customer service I just had.  I had a platesetter crack and immediately I called BGE - I had the number 1 year warranty in my head and I am about 1.5 months away from one year, so I was a bit worried.  Anyhow, I called BGE and spoke with Bruce who informed me platesetters actually have a 3 year warranty and that I was covered.  Since I am located about 3k miles from BGE HQ Bruce put me in touch with the closest distributor.  I contacted the distributor and explained the situation; I will now be getting my replacement placesetter the next time the local dealer orders something. 

No hassels just great service.



  • Ditto! Just received my new Nomex high heat gasket replacement and a hardware replacement for a bolt that sheared off on the back of dome. Had everything in my mailbox in 2 days after the call.

    Woodstock, GA
  • I just got a message from Bruce today on replacing my gasket ! "Top Notch" service !!!!
    Ova B.
    Fulton MO
  • BYS1981BYS1981 Posts: 2,171
    Just to revisit this my placesetter has officislly been replaced.
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