I just wanted to share a story about customer service I just had. I had a platesetter crack and immediately I called BGE - I had the number 1 year warranty in my head and I am about 1.5 months away from one year, so I was a bit worried. Anyhow, I called BGE and spoke with Bruce who informed me platesetters actually have a 3 year warranty and that I was covered. Since I am located about 3k miles from BGE HQ Bruce put me in touch with the closest distributor. I contacted the distributor and explained the situation; I will now be getting my replacement placesetter the next time the local dealer orders something.
No hassels just great service.