Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
Spring is in the air, we know winter can't last forever, and we are all looking forward to even more opportunities to enjoy the Ultimate Cooking Experience! How about chasing off the last of the winter chill with some BBQ Chicken Soup or zesty Fired-Up Chicken Wings! Check out all the new recipes and cooking videos – from Stuffed Burgers to amazing Peach and Prosciutto Pizza, and everything in-between! Visit BigGreenEgg.com/recipes for tips and ideas.

"Top Notch" Customer Support

calracefancalracefan Posts: 296
in EggHead Forum
I emailed Bruce @ Big Green Egg along with a picture of my gasket,which is looking pretty rough. Very Crispy flakes away if touched. His reply was "I have no problem replacing your gasket under warranty", now that is support ! No bickering no nothing just boom ,here you go.
SMITTYtheSMOKER
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  • SkiddymarkerSkiddymarker Posts: 2,730
    I have heard nothing but great things about the folks at the "Mothership". Did you approach your dealer? If not why not? Just curious. 
    Legally, it's questionable; Morally, it's disgusting; Personally, I like it. 
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  • FanOfFanboysFanOfFanboys Posts: 1,195
    I emailed him as well. Had gasket at my house within few business days. @skiddymarker I once mentioned to my dealer about my gasket while picking up few items and they tried to sell me a gasket. That I can't cook without one, ruins everything (temp, charcoal, warranty). I told them BGE replaces them for free and that gaskets aren't req'd. She got annoyed and stopped helping and just waited at the register rest of time.
    Boom
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  • SkiddymarkerSkiddymarker Posts: 2,730
    @FanOfFanboys - Thanks. My dealer is excellent as are probably many other dealers. 

    Given the number of times I have heard folks talk about the poor quality of dealer service from BGE dealers I am amazed how can such a great company allow some of these folks to sell their product. No wonder many seem to deal directly with BGE. 


    Legally, it's questionable; Morally, it's disgusting; Personally, I like it. 
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  • calracefancalracefan Posts: 296
    Skiddymarker said:
    I have heard nothing but great things about the folks at the "Mothership". Did you approach your dealer? If not why not? Just curious. 
    I did e-mail the dealer and have heard nothing from him, so I sent the e-mail to Bruce.I have not been happy with the dealer I bought my egg from ever since he got my money !
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  • ChubbsChubbs Posts: 2,408
    calracefan said:


    Skiddymarker said:

    I have heard nothing but great things about the folks at the "Mothership". Did you approach your dealer? If not why not? Just curious. 

    I did e-mail the dealer and have heard nothing from him, so I sent the e-mail to Bruce.I have not been happy with the dealer I bought my egg from ever since he got my money !
    My dealer went belly up in ATL. I called to get a replacement gasket and got denied because I didn't have proof of purchase. I can't keep a receipt 2 minutes. Much less a year. Had to get a nomex
    Columbia, SC --- LBGE and a long anticipated MINI BGE
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  • FanOfFanboysFanOfFanboys Posts: 1,195
    Holepuncher said:
    I received a free package of fire starters from my dealer for Christmas.  Thought was pretty cool.

    very cool. Something that cost a dealer very little and they gain a loyal customer more often than not
    Boom
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