Mothership is unbelievably understanding

Eggerman1 · November 2012

So my wife bought me a Large BGE for a wedding present 5 years ago, she did so through emails and phone conversation, the receipt was emailed to her old maiden name email (which has since been deactivated). So here I am with no reciept of my BGE and the store she purchased it at is out of business and no where to be found. I have several cracks in my base and I am fearing it will continue to deteriorate with the cold weather, etc. So I email BGE Corporate and tell them my story and I get back a short email from very nice guy, that he is comfortable that I am the original owner and all claims will go through corporate. I was floored, as we have all dealt with customer service reps from other places and they treat the customer like crap. My loyalty to BGE was already strong, but now I feel like a part of the family.

jfm0830 · November 2012

As a new owner of an Egg, that is good to hear. I'm curious, did you register it online with the serial number after you bought it?

Solson005 · November 2012

They are great to deal with I had a ceramic top stick to the BGE cover and came loose before I realized it. I sent a email just to see if I could go about getting a replacement one and they ended up giving me a new one and some gasket material to make it more secure in the future. Now I don't know too many other companies that would do that since technically I was at fault. I am one Eggstatic Customer as well!

Eggerman1 · November 2012

No I didn't know you could register them online, had I done so, I wouldn't have needed to contact the Mothership from what I hear. I thought I would have to buy a new egg, this was a great day.