So my wife bought me a Large BGE for a wedding present 5 years ago, she did so through emails and phone conversation, the receipt was emailed to her old maiden name email (which has since been deactivated). So here I am with no reciept of my BGE and the store she purchased it at is out of business and no where to be found. I have several cracks in my base and I am fearing it will continue to deteriorate with the cold weather, etc. So I email BGE Corporate and tell them my story and I get back a short email from very nice guy, that he is comfortable that I am the original owner and all claims will go through corporate. I was floored, as we have all dealt with customer service reps from other places and they treat the customer like crap. My loyalty to BGE was already strong, but now I feel like a part of the family.