Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We’re feeling pretty super, how about you? The big game is fast approaching, and while we love football, we love an excuse to invite people over and cook even more! You too can cook like a champion with recipes from Dr. BBQ’s NFL Gameday Cookbook: Grilled Tuna Sandwiches from Seattle and Baked Brie from New England. Who’s going to win? You’ll have to cook both to find out.

The 17th Annual EGGtoberfest was amazing - here are the highlights Click Here

Mothership is unbelievably understanding

So my wife bought me a Large BGE for a wedding present 5 years ago, she did so through emails and phone conversation, the receipt was emailed to her old maiden name email (which has since been deactivated).  So here I am with no reciept of my BGE and the store she purchased it at is out of business and no where to be found.  I have several cracks in my base and I am fearing it will continue to deteriorate with the cold weather, etc.  So I email BGE Corporate and tell them my story and I get back a short email from very nice guy, that he is comfortable that I am the original owner and all claims will go through corporate.  I was floored, as we have all dealt with customer service reps from other places and they treat the customer like crap.  My loyalty to BGE was already strong, but now I feel like a part of the family.
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Comments

  • jfm0830jfm0830 Posts: 903
    As a new owner of an Egg, that is good to hear. I'm curious, did you register it online with the serial number after you bought it?
    Website: www.grillinsmokin.net
    3 LBGE & More Eggcessories than I care to think about.
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  • Solson005Solson005 Posts: 1,905
    They are great to deal with I had a ceramic top stick to the BGE cover and came loose before I realized it. I sent a email just to see if I could go about getting a replacement one and they ended up giving me a new one and some gasket material to make it more secure in the future. Now I don't know too many other companies that would do that since technically I was at fault. I am one Eggstatic Customer as well! 
    Large & Small BGE, CGW Two-Tier Swing Rack for BOTH EGGS, Spider for the Wok, eggCARTen & and Cedar Pergola my Eggs call home in Edmond, OK. 
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  • No I didn't know you could register them online, had I done so, I wouldn't have needed to contact the Mothership from what I hear.  I thought I would have to buy a new egg, this was a great day.
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  • SMITTYtheSMOKERSMITTYtheSMOKER Posts: 2,153
    edited November 2012

    BGE and Bruce in customer service are the best there is. IMO

     

    I've had a 10 year relationship with BGE on many levels, top knotch.

     

    -SMITTY     

    from SANTA CLARA, CA

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  • SmokeyPittSmokeyPitt Posts: 5,381
    I think registering online is fairly new.  I think I'm coming up on two years, and it wasn't and option when I got mine.  Mail in the green card! 


    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg wing. 
    2014 Wing King's Apprentice
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