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Gasket Warranty

I was under the impression, from reading the board, that the gasket was a warranty item that you had to contact bge about. I did that yesterday and they said the gasket was only a warranty item for eggs purchased after 3/1/2012. Is that true or did I ask the question incorrectly? Appreciate the advice, in advance.

Comments

  • BYS1981BYS1981 Posts: 2,450
    That's the same information they told me as well.
  • lousubcaplousubcap Posts: 10,359
    Well that's an audible as far as I know-used to be (before 3/1/12 anyhow) that you could get a replacement gasket compliments of HQ if you had the BGE less than a year.  But things have a way of changing for the corporate good/greed so I'm not exactly surprised.
    Louisville;  L & S BGEs 
    Pit Barrel Cooker
    ABC- 
  • Directly from BGE website-warranty info: 5. TEMPERATURE GAUGE AND GASKET: Gaskets and the Temperature Gauge carry a Limited One (1) Year Warranty to the original purchaser.
  • henapplehenapple Posts: 15,577
    I bought mine in August...sent me a replacement 2 weeks ago...
    Green egg, dead animal and alcohol. The "Boro".. TN 
  • LitLit Posts: 5,926
    Email Bruce.bohannon@biggreenegg.com
  • I got mine in February. Called two weeks ago about mine and they replaced it. No mention of the 3/1/2012 date.
    Clarendon Hills, IL
  • Lit said:
    Email Bruce.bohannon@biggreenegg.com

    this. I emailed Bruce about 3 weeks ago. Got reply asking for my address within 48 hours and a new gasket at my house few days later.
    Boom
  • ChokeOnSmokeChokeOnSmoke Posts: 1,862
    edited November 2012

    Who doesn't like something free, I sure do.  But in this situation, I'd go with the permanent solution and spend less than $20 and get a Rutland gasket and a tube of Permatex Ultra Copper to secure it.   You'll never have to screw around with a gasket again.

    Packerland, Wisconsin

  • I recently used just the Permatex...
  • Thanks everyone. Very helpful.
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