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We hope everyone enjoyed their Fourth of July weekend and is excited for more warm weather grilling! This week, we’ll be making these two burgers: Stuffed Portobello Mushroom and Caribbean Chicken, and also eating lots of these Ice Cream Sandwiches in honor of National Ice Cream Month! It's time to think about getting out to one of the many #EGGfests around the country - see a list here

Big Green Disappointment (EGGtobefest Shock) at BGE Store with Terry

To all,

I attended my 6th EGGtoberfest this year and really had a good time. My son and I camped out and attended both Friday night and Saturday.

As I always do when I attend an EGGtobegest, I go check out what is available in the BGE store and saw the BGE version of the Thermapin. At $99, I was a bit skeptical, but my Thermapin recently went out. Therefore, I thought I would support BGE. However when I brought it home, the LEDS did nto work and the temperature reading was off. I called the Mothership and since it was purchased at the EGGtoberfest and not through the retail store, I was directed to a voicemail system. I never received a call back.

Therefore, I decided to go to the store (about an hour away) to talk to someone in person. They told me that they could exchange it. I asked about the warrantee and was told that it was 1 year. While the Thermometer was sitting at the counter, I looked around for other gadgets that I could buy for my BGE. After complete, I went to check out, but prior to leaving the store, I tried out the BGE instant read thermometer. It did not read fast at all. I went outside the store with it and it took over 30 seconds to notice the change and was still dropping when I returned to the store. My Thermapin would have read the outside temp within a couple of seconds.

I came back in and stated that I did not want it. They said they could give me a store credit, which is fine. However, they would not give this to me on what I had just bought. In addition, the BGE instant read thermometer was marked UP at the EGGtobefest by $10. Therefore, I did not even get credit for all of my money.

I even asked if I could return what I just bought and re-buy it with the store credit. The answer was "No".

I returned to the store to tell Terry that I was disappointed in how they handled this, and he stated that he thought it was handled fairly.

I remember a time when the EGGtoberfest offered a 15% discount on merchandise purchased at the event.

I remember a time, when BGE stood behind everything that they sold.

I guess those days are lost.

From a loyal BGE consumer, owner of 2 BGEs and seller of many through recommendations, and one that has spent buckets of money in that store, I am DISAPPOINTED. I don't know if it is wise to recommend the BGE to my friends in the future. I love the product, but if this is the new philosophy, I am DISAPPOINTED.

Regards,

Greg

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