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Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340
I attended my 6th EGGtoberfest this year and really had a good time. My son and I camped out and attended both Friday night and Saturday.
As I always do when I attend an EGGtobegest, I go check out what is available in the BGE store and saw the BGE version of the Thermapin. At $99, I was a bit skeptical, but my Thermapin recently went out. Therefore, I thought I would support BGE. However when I brought it home, the LEDS did nto work and the temperature reading was off. I called the Mothership and since it was purchased at the EGGtoberfest and not through the retail store, I was directed to a voicemail system. I never received a call back.
Therefore, I decided to go to the store (about an hour away) to talk to someone in person. They told me that they could exchange it. I asked about the warrantee and was told that it was 1 year. While the Thermometer was sitting at the counter, I looked around for other gadgets that I could buy for my BGE. After complete, I went to check out, but prior to leaving the store, I tried out the BGE instant read thermometer. It did not read fast at all. I went outside the store with it and it took over 30 seconds to notice the change and was still dropping when I returned to the store. My Thermapin would have read the outside temp within a couple of seconds.
I came back in and stated that I did not want it. They said they could give me a store credit, which is fine. However, they would not give this to me on what I had just bought. In addition, the BGE instant read thermometer was marked UP at the EGGtobefest by $10. Therefore, I did not even get credit for all of my money.
I even asked if I could return what I just bought and re-buy it with the store credit. The answer was "No".
I returned to the store to tell Terry that I was disappointed in how they handled this, and he stated that he thought it was handled fairly.
I remember a time when the EGGtoberfest offered a 15% discount on merchandise purchased at the event.
I remember a time, when BGE stood behind everything that they sold.
I guess those days are lost.
From a loyal BGE consumer, owner of 2 BGEs and seller of many through recommendations, and one that has spent buckets of money in that store, I am DISAPPOINTED. I don't know if it is wise to recommend the BGE to my friends in the future. I love the product, but if this is the new philosophy, I am DISAPPOINTED.