Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
It’s almost football season, so we’re perfecting our favorite tailgating and homegating recipes! Whether you like hamburgers, wings, brats, ribs or something cooked with beer, we have everything you’ll need for the perfect tailgate party. We always like inviting friends to join our tailgates because the EGG is about community and having fun, so make sure if you’re inviting company you make extra - the food will be gone before you know it! Don't forget dessert, either!

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BGE Customer Service

just spoke with Bruce at BGE . i have to say its a huge delight to speak with a company thats about the customer service and not screw the customer . been having trouble with my dome temp gauges having to be recalibrated  and wanted to see if he had a fix for it . well he did he's sending me a new one along with a new gasket for my large . service like that makes it worth every penny for the egg  
Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.

Comments

  • KoskoKosko Posts: 535
    I second that!. I also talked to Bruce when. Fried my gasket on my large ( 3 weeks old ) he said he was sending one that morn.......got home from work next day and it was on my porch! Doesn't get any better than that!
    Peachtree City, Ga Large BGE
  • cspearce2cspearce2 Posts: 107
    Just talked to Bruce today. Replacing my gasket on my XL. Awesome customer service.
    Kind Regards...Papa C
    Peachtree City, GA
    2-XLBG's E...Webber 22" kettle, Retired Gas Grill
    Roll Tide!!!
  • DuganboyDuganboy Posts: 1,118
    @bigphil what kind of gasket do they send? Nomex?
  • I've had an XL lid replaced free of charge two years latter an XL kettle. Bruce was involved in both replacements.
  • bigphilbigphil Posts: 1,386
    edited October 2012
    Duganboy said:
    @bigphil what kind of gasket do they send? Nomex?
    he didn't say but when it arrives i'll post what he sent 
    Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
  • LitLit Posts: 4,100
    Bruce has always taken care of any issues I have had. Living by the retail store in Tucker is really nice just bring a picture in and get your problem fixed. I am heading there after lunch to pick up my new XL.
  • BudgeezerBudgeezer Posts: 523
    Just spoke with Bruce as well regarding my gasket.  New one is on the way!
    Edina, MN

  • bigphilbigphil Posts: 1,386
    Duganboy said:
    @bigphil what kind of gasket do they send? Nomex?
    temp gauge and gasket came today , its a high temp gasket same one thats on my XL . the gasket is grey in color as opposed the the white nomex 
    Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
  • KoskoKosko Posts: 535
    Just did a high temp cook (700) with my new BGE high temp gasket. Works like a champ! Although I was a bit nervous after my original melted on me last Friday night!
    Peachtree City, Ga Large BGE
  • paqmanpaqman Posts: 1,703
    BGE service sucks in Canada... I have problems with my thermometer and they would not replace it... It is all foggy and sometimes it stays stuck at 200. 5 month old... My dealer sent them a waranty claim and it was refused...

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
  • LitLit Posts: 4,100
    Paqman drill a small hole in the bottom side and the foggy will go away.
  • paqmanpaqman Posts: 1,703
    Lit said:

    Paqman drill a small hole in the bottom side and the foggy will go away.

    Wouldn't that void the waranty? Oh wait, it doesn't matter! Sorry, it just pisses me off that the lady at the head office ignores my emails...

    Nothing to loose here... Should I just drill the hole through the first metal layer? Or through the white layer as well?

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
  • LitLit Posts: 4,100

    Drill here. Sorry the support sucks there. The USA contact I use is bruce.bohannon@biggreenegg.com. Maybe he can help.image

  • James MBJames MB Posts: 349

    The customer service is a US thing. It's no good here in the UK either, perhaps its a cultural thing.
    (Not starting anything, just noting).

  • James MBJames MB Posts: 349
    Great tip on the foggy therm btw. I'm getting the drill out later...
  • paqmanpaqman Posts: 1,703
    Thanks @Lit

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
  • henapplehenapple Posts: 14,670
    Maybe BGE holds a Revolutionary War grudge...
    Green egg, dead animal and alcohol. The "Boro".. TN 
  • paqmanpaqman Posts: 1,703
    My understanding is that BGE Canada is a separate corporate entity, they are a distributor...  Contacting BGE USA would not help.  Does anyone have a contact at BGE Canada that I could escalate to?  I'd like to get a final answer before drilling a hole in the thermometer. 

    ____________________
    Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage. •Niccolo Machiavelli
  • bigphilbigphil Posts: 1,386
    paqman said:
    My understanding is that BGE Canada is a separate corporate entity, they are a distributor...  Contacting BGE USA would not help.  Does anyone have a contact at BGE Canada that I could escalate to?  I'd like to get a final answer before drilling a hole in the thermometer. 
    could be worth a try anyway . they may call over on your behalf 
    Large Big Green Egg , XL Big Green Egg . BBQ Guru, Weber Kettle, Weber Q grill for road trips.
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