Nooooooo! Cracked!

gdenby · October 2012

Ouch! Condolences. While I'd bet the warranty will get worked out, having an Egg go so suddenly must be a pain.

The Cen-Tex Smoker · October 2012

The egg just pounded away all night. butts are doing great. I'll work on the warranty stuff today. i've had great service from my dealer here in Austin (BBQ Outfitters) even though I did not buy this egg there (I have bought others there). I'm sure it will work out. I've had nothing but great service from BGE in the 9 years i've owned it. I'll keep you posted.

BENTE · October 2012

i have had a similar crack in my egg

http://i97.photobucket.com/albums/l213/tbente/Cracked%20egg/crackedeggthurs002.jpg

it was covered under warranty. i took mine to atlanta and they handed me a new one. i know being in texas that is not a option. but im sure you will get something worked out

DonWW · October 2012

Wow. Sorry to hear about this. I will be very curious to see how BGE manages this.

The Cen-Tex Smoker · October 2012

DonWW said:

Wow. Sorry to hear about this. I will be very curious to see how BGE manages this.

I'm sure they will handle it. They replaced all my insides no questions asked earlier this year

bud812 · October 2012

The Cen-Tex Smoker said:

DonWW said:

Wow. Sorry to hear about this. I will be very curious to see how BGE manages this.
I'm sure they will handle it. They replaced all my insides no questions asked earlier this year

Replaced all your insides ?? Too much Hooch?? =))

The Cen-Tex Smoker · October 2012

bud812 said:

The Cen-Tex Smoker said:

DonWW said:

Wow. Sorry to hear about this. I will be very curious to see how BGE manages this.
I'm sure they will handle it. They replaced all my insides no questions asked earlier this year

Replaced all your insides ?? Too much Hooch?? =))

If you only knew.....................funny though

bud812 · October 2012

Trust me bro I know.

piney · October 2012

Cen-Tex sorry to hear about this however, I feel sure BGE will warranty with no questions asked.

Anytime I had an issue they were A-1 no problems.

BOWHUNR · October 2012

I feel your pain Cen-Tex. I did some butts Friday night into Saturday and noticed a bunch of liquid under the egg on Saturday morning. It's not unusual to get condensation dripping out of the Guru adapter, but this was different and there was quite a bit. I did some ribs Saturday afternoon and when I finished I opened the vents and let it burn out.

Sunday morning I was cleaning up with my shop vac and noticed a crack in the base. I removed the fire box and found that the crack runs clear across the base of the egg, from the lower vent clear to the other side. The good news is I have my original receipt and copy of my warranty registration.

Mike

Skiddymarker · October 2012

Too bad, sometimes life just throws you a "turd", and not an atomic one.

9 years ago, did you register it? It would be nice to find out how BGE handles for you, report back when you have more info. Trust it will all work out.

The Cen-Tex Smoker · October 2012

Skiddymarker said:

Too bad, sometimes life just throws you a "turd", and not an atomic one.

9 years ago, did you register it? It would be nice to find out how BGE handles for you, report back when you have more info. Trust it will all work out.

I'm pretty sure I registered it. It's been a long time and I've had a lit if Tito's since then

misu · October 2012

Look at the bright side you'll end up with a nice green flower pot

Deckhand · October 2012

I'd contact the dealer for documentation of the purchase and contact BGE as well. They will probably replace the lower half as it should not have cracked, regardless of temp. If you can't get documentation, contact BGE anyway. From others' stories, they will go the extra mile to keep you happy.

Little Steven · October 2012

What unit of measure is a lit?

nolaegghead · October 2012

Little Steven said:

What unit of measure is a lit?

I dunno, but I'd guess from the context that it's a lot.

Little Steven · October 2012

I was thinking like an Ocean container

travisstrick · October 2012

Little Steven said:
What unit of measure is a lit?

It's Texan and a measure of time. It means currently and a lot.

nolaegghead · October 2012

*burp* ...ahem...I 'gree

Little Steven · October 2012

Gotta be bigger than a bucketfull or a sh!tload even a lotta

SteveWPBFL · October 2012

All you got to do is tell them you're the Cen-Tex Smoker, and 'these' (this forum) are your friends!

Sgt93 · October 2012

Sucks to see brother but I am sure BGE will take care of you.

JoeGrill · October 2012

I'm sure the mothership will take care of you, but What makes me feel good about this is only one person chimed in with experience on the problem. On My previous grill's forum, if some one posted a problem, the server would crash from overload! ... Ok had to hit the edit option after I saw the 2nd page. Still, all replies are positive which still makes me feel good about my BGE purchase.

The Cen-Tex Smoker · November 2012

Well, looks like all is well. It really pays to do business with good shops. My original guy in WI, BBQ Spits and Pits, had all the original sales info. He forwarded it to BBQ Outfitters here in Austin and Bob and his crew @ BBQ Outfitters are taking care of the warranty for me. Highly recommend both places. If you live in the Fox Cities, go see Chip at BBQ Spits N Pits and if you live in ATX, go see Bob at BBQ Outfitters.

Thanks all!

Should be back in biz in a week or so.

DIXIEDOG · November 2012

Glad they took care of you...that's great CS from the original shop you bought it from.

The Cen-Tex Smoker · November 2012

DIXIEDOG said:

Glad they took care of you...that's great CS from the original shop you bought it from.

Yeah, he's a real good dude. Has a great shop too. Could not have been nicer about it and it was great to catch up with him as well. haven't talked to him in 5 years or so and it was nice to see he was doing well. I bought it from him right after he opened and moved shortly after.

SmokeyPitt · November 2012

Got my warranty issue resolved...LIKE A BOSS!

The Cen-Tex Smoker · November 2012

SmokeyPitt said:

Got my warranty issue resolved...LIKE A BOSS!

ha!

lousubcap · November 2012

We should all have such support should we need the service-Good on ya!

SmokinDAWG82 · November 2012

Scary stuff, so sorry, lookin forward to see how BGE covers it.I'll have another drink in it's honor as well!

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