Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
It doesn’t get much hotter than the EGG cookin’ in July! Make sure to keep yourself hydrated with a bit of whatever you’re using for the Beer Can Chicken. Ice Cream Sandwiches are also a great way to stay cool. Looking for some great ideas for a summer cook out? Try out a Pimento Cheeseburger or Dr. BBQ’s Spare Rib Surprise. Just don’t be surprised if your neighbors stop by for a quick bite when they smell what you’re cooking!

Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

Warranty Question

BayaradBayarad Posts: 292
edited October 2012 in EggHead Forum
Cleaned out the LBGE this morning and noticed that a nasty stress fracture in the fire bowl has grown into about four stress fractures in different locations running in all different directions and suffice it to say this one will be ready for the scrap heap soon.  It was very unstable as I placed it back into the EGG.  The way the cracks have developed it will likely be in four or five pieces when it finally gives.  My question is will the mothership make me wait until it happens or can I take a few pictures and send in a claim for a replacement now!  Thanks any thoughts would be greatly appreciated.
·

Comments

  • doubledouble Posts: 1,214
    Take some pictures and take it into your dealer they should get you another one. That's what they did for mine as well as my plate setter.
    Lynnwood WA
    ·
  • MickeyMickey Posts: 16,473
    Why not do the pics now. It's not like they have never seen the problem. And it will last a lot longer than you think.
    Salado TX Egg Family: 2 Large and a very well used Mini, just added a Mini Max (I'm good for now). 

    ·
  • doubledouble Posts: 1,214
    I did email pics to BGE and they sent me an email and said to show that to the dealer ...
    Lynnwood WA
    ·
  • BayaradBayarad Posts: 292
    Thanks I was hoping that was the answer.  I will shoot some pictures this afternoon and go see the dealer.  I just didn't want to be sitting around waiting for it to arrive when it crumbles.  Appreciate the help!
    ·
  • henapplehenapple Posts: 14,596
    If you're going to the dealer take the bowl along....
    Green egg, dead animal and alcohol. The "Boro".. TN 
    ·
  • SkiddymarkerSkiddymarker Posts: 7,151
    double said:
    Take some pictures and take it into your dealer they should get you another one. That's what they did for mine as well as my plate setter.
    The dealer is the first stop on the warranty train.
    Delta B.C. - Vee-Gan: old Indian word for poor hunter. 
    ·
  • Can it be any dealer or only the one where you bought it from?
    Born and raised in NOLA. Now live in East TN.
    ·
  • Rolling EggRolling Egg Posts: 1,995
    Any dealer should be able to help you with it. I always try to use the dealer I do all my business with though. I figure they would be easier to deal with and maybe quicker if you already have a relationship with them. Maybe not. Just a thought.
    ·
  • My dealer is about an hour away while I have other dealers much closer. I called mine today and they are ordering me a new firebox and the drain for me. I did not even have to send a picture. Pretty good.
    Born and raised in NOLA. Now live in East TN.
    ·
  • doubledouble Posts: 1,214
    FWIW the old cracked now broken firebox still works fine! I kept it as a back up I did notice I had to adjust my temp control when I got the new one I think the broken firebox allowed more air in.
    Lynnwood WA
    ·
Sign In or Register to comment.