I ordered a gasket from them a week or so ago and installed it. Followed the directions to a t. I put the seam in the same spot as the original gasket. The gasket started to pull off the egg at the seam just like the original gasket did. I sent TastyLicks an e-mail asking them about it. I got a response within a couple of hours. It was kind of a standard response...did I follow the instructions? Did I put it in the dryer? Did I clean it good enough? I responded with yes, yes and yes but added that I put the bottom seam at the back of the base and the top a little offset and asked if opening and closing the dome could cause this issue. I didn't get an e-mail back from them. I got a phone call. Fred called me and talked to me about his technique for installing the gasket. He is sending me a new gasket for free. Pretty impressive. Thanks to TastyLick for good customer service!