Just got my shipping number for my new swing grate!

Very cool, congrats, I love mine. 

I used mine for corn and tri-tip recently.  I think this forum has put them over the top on orders.  You'll be glad you got it and it will last a lifetime.  Just make sure the steel is HOT before you put the meat on.

Sounds like you have a valid right to be ticked. The slow shipping has been well documented in this forum.

Mine is a large also.  I had not read the posts here about CGW, and since nothing was mentioned on the website about products being on back order I assumed it would have shipped quickly.  If I don't get a shipping notice pretty dang soon, I am filing a complaint with Paypal and my credit card company.  I didn't mind waiting, but I didn't like being lied to when I was told 10 days ago that the other items I ordered would be shipped out immediately.

A member on here is sending me a Woo setup. I was considering getting this swing grate, but after reading various threads about it I have decided to pass. It might be nice, but sounds like bad business practices. Customer service is important to me which is a big reason I bought an Egg over the other ceramic companies.

So the other 5 items that I ordered and he said he was going to go ahead and ship 10 days ago shouldn't make me upset.  I have spoken with him, and he didn't seem real concerned that he had not followed through with his commitment.  I hope I end up loving the product, but I really do not find the service even close to satisfactory.  One thing that will kill a company faster than anything is trying to get to big to fast and not being able to service your customer and fill orders.  I was not an active member of this site, and had no way to know that the delivery of any item would have been 7 weeks later.  If there is a website for ordering, it should indicate if any product is on back order.  If orders cannot be filled due to production issues, there should have been communication to customers not coming on this message board and trying to drum up more business.  As I mention much earlier in this thread, I placed my order 7 August and still have not received any type of e-mail about the order shipping.  Another member that placed his order 9 days later does have a shipping e-mail. 

I don't really need anyone to tell me to be patient, or hype the product.  There is enough positive hype on here about this product, but any potential customer needs to know that it is not all sunshine and roses as many have made it to be.  Point blank the customer service I have received is pathetic, if not non-existant.

gpsegg said:

Let me say a word about Franco at CGW. I got my swing grate early during the initial onslaught of orders . Dealing with Franco was an absolute pleasure. I had questions and Franco called me direct to answer and address those concerns. Really enjoy my swing grate. The reason for the delays is that the product is good and when purchasers praised the product, it led to more sales....greater than anticipated. This is a custom item and is produced to meet the demand . My guess is if the product wasn't good.....there would be no wait! Please be patient and understand that the wait is directly related to the success of the product....Enjoy!

Fred19Flintstone said:

audeuce02 said:

So the other 5 items that I ordered and he said he was going to go ahead and ship 10 days ago shouldn't make me upset.  I have spoken with him, and he didn't seem real concerned that he had not followed through with his commitment.  I hope I end up loving the product, but I really do not find the service even close to satisfactory.  One thing that will kill a company faster than anything is trying to get to big to fast and not being able to service your customer and fill orders.  I was not an active member of this site, and had no way to know that the delivery of any item would have been 7 weeks later.  If there is a website for ordering, it should indicate if any product is on back order.  If orders cannot be filled due to production issues, there should have been communication to customers not coming on this message board and trying to drum up more business.  As I mention much earlier in this thread, I placed my order 7 August and still have not received any type of e-mail about the order shipping.  Another member that placed his order 9 days later does have a shipping e-mail. 

I don't really need anyone to tell me to be patient, or hype the product.  There is enough positive hype on here about this product, but any potential customer needs to know that it is not all sunshine and roses as many have made it to be.  Point blank the customer service I have received is pathetic, if not non-existant.

gpsegg said:

Let me say a word about Franco at CGW. I got my swing grate early during the initial onslaught of orders . Dealing with Franco was an absolute pleasure. I had questions and Franco called me direct to answer and address those concerns. Really enjoy my swing grate. The reason for the delays is that the product is good and when purchasers praised the product, it led to more sales....greater than anticipated. This is a custom item and is produced to meet the demand . My guess is if the product wasn't good.....there would be no wait! Please be patient and understand that the wait is directly related to the success of the product....Enjoy!

No disrespect intended, but your complaint is with CGW.  gpsegg was just trying to be helpful.

I agree,  I am not trying to call any member out.  My complaint is with CGW not any member of this forum.  There has been enough hype here about how good the service is that Franco provides, but that has not been my experience.  The one thing that I will continue to do is state my opinion, so every time anyone defends CGW because the got busy I will counter with my opinion.