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My new (bought in July) Egg lower vent cover assembly is awfully flimsy for such a high end cooking device. It does not operate smoothly - it slides hard - and the vent cover slides so far to the right that it totally uncovers the screen portion of the vent cover assembly and then catches on the screen portion when I try to close it.
I was willing to live with this because functionally the egg works great in every other way, that is until last weekend.
I sliced open my index finger on the bottom right lip of the track while sliding the vent cover closed.
I have written to BGE Customer Service twice now and they refuse to respond. This is unlike my previous experiences with BGE customer service...
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Compared to older models I have seen, it appears BGE has cheapened up the vent cover assembly significantly and I am extremely dissatisfied with the quality of this part of my Big Green Egg.
Am I crazy or has anyone else out there had a similar problem? Is my Egg simply defective? Please let me know what you can.
Hurt in MN