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Customer Response on Gasket Issues

dtun1dtun1 Posts: 32
edited June 2012 in EggHead Forum

Since I've only had my BGE since April & the gasket burnt through, I thought I would contact custom service via email. Here is their reponse:

Sorry for the trouble, we'll get that gasket in the mail. There is a lot
of good information on the forum, but there are some nutty things as well.
Rutland does not recommend using their gaskets around food, so do your research
before you make any decisions. High heat cooking is great, but you want to
limit the amount of time you keep the grill in that zone. Most people don't
realize that a dome temperature of 700 degrees is 1200 degrees at the cooking
grid level. That is why we recommend flipping the plate setter over and cooking
pizzas at 500-550 degrees. Your pizza will still taste great and it is much
easier on your gaskets. Honestly the only thing that changes is the amount off
cooking time is extended by a couple of minutes. Ultimately how you cook and
the temperatures you use will determine how long any gasket will last. If all
you ever did was direct grilling, you would not even need to have a gasket on
the grill, but it does protect the rims from impact damage and help keep
moisture in the grill.

Comments

  • unit26unit26 Posts: 53
    Plate setter legs up or down?
  • DevDaveDevDave Posts: 40
    In this case they likely mean up.
  • dtun1dtun1 Posts: 32
    Earlier email they recommended plate setter legs up.
  • ChokeOnSmokeChokeOnSmoke Posts: 1,869
    edited June 2012

     Rutland does not recommend using their gaskets around food, so do your research before you make any decisions. 

    Totally untrue.  I agree do your homework but all they say is that they've never tested the Rutland around food, not that they don't recommend using around food.  Big difference. 
    Packerland, Wisconsin

  • twlangantwlangan Posts: 298

     Rutland does not recommend using their gaskets around food, so do your research before you make any decisions. 

    Totally untrue.  I agree do your homework but all they say is that they've never tested the Rutland around food, not that they don't recommend using around food.  Big difference. 
    I think it goes without saying that since Rutlands have not been tested around food, they therefore do not recommend it.

    Not trying to be a smart-alec or pick a fight here. I recently put a Rutland on mine. I just don't see any harm coming from it.
  • Sgt93Sgt93 Posts: 704
    Someone should get the Rutland tested with food.  Kind of shocked Rutland themselves have not had this done to seal the deal. 
    XL BGE - Small BGE - A bunch of Webers - A bunch of accessories - Ceramic Grill Works 2-Tier 
    Follow me on Twitter & Instagram: @SSgt93
  • DuganboyDuganboy Posts: 1,118
    Have multiple cooks with a Rutland and don't see any problems.

    Nothing seems different from the original equipment.
  • BYS1981BYS1981 Posts: 2,492
    Have multiple cooks with a Rutland and don't see any problems.

    Nothing seems different from the original equipment.
    No blood in you poop?
  • Sgt93Sgt93 Posts: 704
    Have multiple cooks with a Rutland and don't see any problems.

    Nothing seems different from the original equipment.
    No blood in you poop?
    We will find out in 10 years  @-)
    XL BGE - Small BGE - A bunch of Webers - A bunch of accessories - Ceramic Grill Works 2-Tier 
    Follow me on Twitter & Instagram: @SSgt93
  • DuganboyDuganboy Posts: 1,118
    Have multiple cooks with a Rutland and don't see any problems.

    Nothing seems different from the original equipment.
    No blood in you poop?
    @BYS1981 No more than usual :))
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