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"Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage."
well, they are giving the upgrade to anyone who asks so that does not make a whole lot of sense.
well, they are giving the upgrade to anyone who asks so that does not make a whole lot of sense.Not anyone. 30 day limit. Otherwise I wouldn't care.
Gaskets have a 1 year warranty now, starting March 1st, 2012. Personally, I think your dealer is talking out his ass.
This is the email I sent to BRUCE at BGE customer support:
May 15 (1 day ago)
Please advise as to what type of gasket you will be replacing for my XL BGE. I know what I am doing, and wonder why BGE puts these garbage gaskets on a $1200 grill. Makes no sense to me or any of the other eggsperienced cookers that use this grill. I will accept a Nomex gasket only. --
Laptops Unlimited MI
Here is a reply directly from BRUCE at BGE:
I am sorry that you have had this trouble with your gasket. I will be sending you out a high heat (Nomex) gasket. Once installed you should have no further problems. Please email me your address and I will send it out today.
Once again I apologize for the trouble and frustration.
3417 Lawrenceville Highway
Atlanta, GA 30084 USA
The Ultimate Cooking Experience™
Notice that he didnt even ask how long I have had the grill. He also told me that the gasket was a topic at a recent meeting regarding how they would handle replacements going forward. He told me that the gasket has a one year warranty now and they are very understanding and typically will replace them without a problem. I called and emailed and from the phone call to another person, I have one coming, and from the email I have another one coming. I got 2 without a problem.
Ive only had my large for about a month and fried my gasket. I called customer service and the rep. asked me to describe conditions when it fried. I did a high-temp cleanout at 700 degrees for about an hour and he said oh no you don't EVER have to clean the egg(which i think is b.s.). He was very nice but said it was user error and that it was my fault not the gaskets. He then said they would love to help and sent me a new nomex gasket the very next day. It has instructions but he said i had to but my own glue(super 77?) I think.
BTW....gasket is still on my counter because i have had absolutely no issues using the egg with no gasket.
But green egg customer service is excellent IMO
That's good to know, Jason. Does that include adhesive and instructions?