This is from a customer looking for help on the BGE face book page: http://www.facebook.com/BGECanada
which you can read the entire thread there! Bellow are some comments from there!
Went to dealer and found out today this problem is not covered......seems wrong to me!!!
Chunks are falling off and they say nothing wrong t'ill it actually breaks.......what do they want ,someone to get hurt when it breaks when cooking at high temps or even burn down something????????
Yeap that was the answer from our Canadian mother ship
This is bad PR for BGE when they are not supporting there customer in Canada! Mother ship please do something with the lack of customer service in CANADA!!!
Also please help out that customer!
I also had issue with the candian mothership and it took over 6 weeks for me to get a replacement part for one of my BGE! Unsat!