What happend to the Canadian mother ship support?

Its not my egg but was on the facebook for the canadian bge and saw this! I got shity customer service in the past and it burns me when I see fellow canadians experiencing the same issues with them over and over! This is why I posted this here! I love my BGE that I own but now after seeing and heairing issues with Canadian customer service that lots of good Canadian eggheads are experiencing! I am definatelly disapointed and I am debating if I should continue to recommend BGE in canada! I stongly beleave that BGE Atlanta should get a hold of the Canadian rep and straight them out!!!!!!!

I beleave the higher cost in Canada is due to duty and brokage and shipping fees!

Here's what the owner of that egg had to say over at the greeneggers forum!
After having multiple issues with warranty coverage here in Canada today i sold my eggs!!!! Yeap all gone well still have the mini to sell but the 2 large,and one small gone  
Kinda sad day been loving the eggs for seven years and was actualy a devoted dealer as well. But with all the changes they have implemented here well they lost my interest and pissed me off so bad that i said i would sell the eggs and move on to prove my point. I am a man of my words and always promoted that egg was the best and best warrantied bbq out there that was why i sold them and owned them......now just can not accept the pissy excuses and lack of interest and devotion the Canadian distributor gives the customers ! 

Will still be lurking and the occasional post but will now be cooking with another ceramic cooker  
Hopefully the U.S head quarters are not going to make the same mistakes these guys up here are doing.