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BGE - Awesome Customer Service

Iceman5705Iceman5705 Posts: 83
edited March 2012 in EggHead Forum
Sent in the following pics to Bruce at BGE and they authorized my warranty replacement.  Awesome company!

Comments

  • That's unreal damage. Did they offer any explanation?

     "Where the weak grow strong and the strong grow great, Here's to "Down Home," the Old North State!"

    Med & XL

  • surveyorsurveyor Posts: 102
    we all know, they are great
  • pswarrenpswarren Posts: 96
    How old was it? Had you noticed it starting to crack before it peeled?

  • They said it was likely a bad cure on the ceramic.  I bought it back in August of 2011, so its not old at all.  The bad cure caused the ceramic to expand and contract which brought on the large bubbling of the glaze.
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