Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We hope everyone’s enjoying the first few days of summer. For us, the weather heating up means one thing - the EGG’s gonna be busy! Whether you’re making stuffed burgers for a backyard grill out, some brats before a baseball game or searing a steak for dinner on the patio, we hope you’re doing it with full flavor and having fun all the while!

Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340

Advice On Cracked Fire Ring

Randy1Randy1 Posts: 373
edited March 2012 in EggHead Forum
I was cooking pizza at 650 degrees yesterday and heard a pop. This pop didn't sound like anything I had heard before. Today, after it cooled, I inspected the egg and saw a hairline fracture in the fire ring (all the way through). Question is, is this fairly common or something I should have replaced? If some of you say "mine has been that way for a couple years" I wont worry about it. If not I will contact the dealer. While I am at it, I was wanting some feedback on moving an egg in a nest while it is still hot is it good,bad or indifferent??
Benton,Arkansas
·

Comments

  • fishlessmanfishlessman Posts: 17,128
    out for cleaning, ring and box, i wouldnt cook with it if it didnt go back like a perfect puzzle, this is maybe 5 years back, still going strong

    image

    image
    ·
  • Randy1Randy1 Posts: 373
    Thanks for the feedback and pictures fishlessman. That helps.
    Benton,Arkansas
    ·
  • njlnjl Posts: 812
    Wow.  Can't you get a local dealer to replace that mess (under warranty)?
    ·
  • fishlessmanfishlessman Posts: 17,128
    Wow.  Can't you get a local dealer to replace that mess (under warranty)?
    thats not my first one, that one just keeps on working. why would i change it.
    ·
  • stikestike Posts: 15,597
    Get it replaced under warranty. Then keep using the broken one. There will come a day when the warranty might come with a caveat. It's covered under warranty.
    ed egli avea del cul fatto trombetta -Dante
    ·
  • Randy1Randy1 Posts: 373
    Thanks stike. Great idea.
    Benton,Arkansas
    ·
  • odie91odie91 Posts: 211
    Get it replaced under warranty. Then keep using the broken one. There will come a day when the warranty might come with a caveat. It's covered under warranty.
    If I'm correct, still have to pay shipping cost for the replacement though?
    ·
  • Randy1Randy1 Posts: 373
    The dealer told me when and if it breaks in two he will replace it. "It is constantly expanding and retracting"
    Benton,Arkansas
    ·
  • gdenbygdenby Posts: 4,519
    I haven't bothered replacing my split fire ring. I did get a fire box replaced when it fell into 4 pieces when I took it out for ash cleaning. Mother ship sent a replacement. I've kept the pieces, and will try to stick the broken one back together with JB Welf, for a just in case.
    ·
  • stikestike Posts: 15,597
    Shipping is up to the dealer. If your dealer gets a pallet of stuff from the distributor one a week, they'll just include it on the next shipment. If your dealer is very cool (i've heard legend of this, but never encountered the mythical beast), he may open the floor model and give you the ring from that, and he'll just wait himself for the replacement, sending home a happy customer.
    Worst case, your dealer doesnt know what to do, and ultimately orders one special and passes on the shipping

    You can cook with the cracked one. I'd put in the warranty request, tell them to call you when it comes in on the next shipment, and try to avoid the shipping expense of a fire ring coming UPS
    ed egli avea del cul fatto trombetta -Dante
    ·
  • Randy1Randy1 Posts: 373
    edited March 2012

    I did. I went in to the dealer in person and he said ,in a nice way, that he would not replace until it broke completely. So I just said ok.  No mythical beast today. I am ok with it though, if it ever breaks I will march it back in there.I think going in there was the right thing to do though. Thanks for the advice.

    Benton,Arkansas
    ·
Sign In or Register to comment.