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This is probably the work of a distributor. So of course, these Eggs would be just as they come from the factory. I'd wonder how many Eggs do you think a large distributor could get his hands on? At this time of year (just about to be BBQ season), maybe a large order from a large distributor might not seem out of line to BGE. I'm still not ready to think that BGE had a knowing part in this.
BGE warrantee cost should be built into the cost of the unit, no matter who sells it to the consumer. if the distributor would have sold it to a dealer instead of costco, the warrantee would be intact. what the is the difference?
what if when you registered it, you put in a local dealer.
what if when you registered it, you put in a local dealer.
gift,,, yes to yourself. perfect!
OK, So lets see hands on who would buy from Costco or who wouldnt and stay true to BGE
And at the very least, offer an extended warranty to buy. Have Costco or the dirty distributor foot the bill through legal action. Maybe it's $99 bucks or something. I dont know. But it's certainly not the customer's fault.We're talking hundreds and hundreds of eggs. Recently assembled/packaged/shipped ones too. I just can't see hundreds going anywhere unnoticed, maybe thousands....
So I have a different thought . . . forgive me if I'm wrong on this . . . but if Costco can sell it for hundreds less than local dealers, why? I mean, all things equal (or close to equal), I'd prefer to buy from the small local dealer. But should I have to pay hundreds more for the privilege of supporting their business?
I shopped around for my egg. I got frustrated by the variety of different prices I received and how dealers in nearby cities were offering lower prices than I was getting, and how sale prices that were in effect a month earlier were no longer being offered.
And here's another point, turns out I bought a different, competing product for my "second egg" in large part because of it. Now I use both the egg and the other product, and I end up buying a lot of accessories, rubs, etc. for both of them, often from the local egg dealer.
In summary: (1) the local dealer could take some of those Costco sales back if they offered a similar price (2) if they won't offer a similar price, it is probably the case that many of those sales at costco never would have bought from the specialty store and (3) once those "extra" sales are made from Costco, people might get into egging and end up supporting the local dealer for accessories, rubs, etc.
I can't see how BGE deserves another $99 for their part in this. Even if they extended warranty for free on these eggs, they have lost nothing. It's their loyal dealers that got the shaft.
And at the very least, offer an extended warranty to buy. Have Costco or the dirty distributor foot the bill through legal action. Maybe it's $99 bucks or something. I dont know. But it's certainly not the customer's fault.We're talking hundreds and hundreds of eggs. Recently assembled/packaged/shipped ones too. I just can't see hundreds going anywhere unnoticed, maybe thousands....I can't see how BGE deserves another $99 for their part in this. Even if they extended warranty for free on these eggs, they have lost nothing. It's their loyal dealers that got the shaft.How about BGE offer a $99 factory rebate to the customer plus full warranty for any egg purchased from Costco and BJ's in the next 7 days. Then all these "illegitimate" eggs would be gone, and most
I opened my MBGE Costco Special today to verify that everything is intact and looks good.
EVERYTHING was as I would have expected, including all the Books / Manuals / Cookbook / DVD / Warranty Registration Card etc...It even had the BGE QC Checklist and signatures and dates etc...
No notice inside from Costco, in fact you could see that the box was only sealed once, and never opened again.
I bought my LBGE from a local reseller, and the most help they gave me was: "Here take a picture of ours, so that when you build yours it looks the same".
That being said, my LBGE and my MBGE are not hard to assemble properly, and support on my OWN. The only thing I went back to that dealer for EVER, was accessories (Place Setter / Ash Tool etc..). They never provided me any "value add" whatsoever.
Costco has me covered if I ever want to take it back (like I did with my Traeger before I bought my LBGE - but that's another story). When my Traeger had issues, they immediately took back the USED, smokey, pellet filled, fully assembled Traeger, and gave me CASH back. Which I promptly bought an LBGE with.
I'm sold on BGE's, and where I buy it just doesn't matter to me... so the chance to get a decent price on a spare Medium for flexability sold me.
I have no horse in this race but I find it very hard to believe that you have hundreds if not thousands of BGE's for sale in numerous Costco's and BGE has no idea of how they got there??? Also, the Costco I know runs their suppliers through the ringer to insure they will back the product.... and to think they would bet on some grey market reseller to back the replacement of defective product is IMO a bit far fetched. Lets give Costco a bit of credit for being pretty smart folks as well as pretty tough but stand up business people.
I suspect that BGE is feeling pressure from a lot of fronts these days..including the Kamado, Jackson, Primo and the new Char Grill product... and may be looking to a source to move a lot of units. BGE can clear this issue up with a single press release....... I am curious as why we have not seen one yet unless there is not one to issue...
I am only loyal to Mickey. :x
cigarnv, BGE did post here on this forum an official statement. See page three of this thread, where Eggzilla-Jr posted twice at length. Either you believe what the company is saying or you don't.Frankly, I don't see how anyone who buys from Costco gets screwed here. If they buy it and then find out they have no warranty, they can take it back to Costco for a full refund if they like, and go buy from a dealer. Or not. But no one is going to get stuck with a non-working cooker and no recourse.
Their, BGE, statement says they will not provide a warranty to the buyer of a Costco BGE but for all we know their deal with Costco provides credit to Costco for all returned / defective units. Are we to believe that Costco is selling an item that if found defective gives them no recourse back to the mfg and they would just eat the cost? This is not the Costco I have dealt with.
I think it is far more likely, and this is pure speculation on my part, that BGE has a supply deal with Costco that is for a product that does not carry the BGE warranty to the end buyer but does credit Costco for defective units. The buyer gets a great price with the Costco return policy and Costco is covered for defective units. Is it as good a warranty as BGE.. no.... but most Costco shoppers won't care. This allows BGE to move lots of product while not violating the words of their "authorized retailer" statement.... now the spirit could be another matter.
Call it what you want but there is no way you can move this many units under the dark of night and call it a rogue gray market seller.....JMO, nothing else
This is what Bubba Tim at Green Eggers dot Com had to say.
cigarnv, Ok, you find it difficult to believe. It's still total speculation and is contradictory to what BGE has stated. I don't know at this point why we should think BGE is lying. If they did lie, when they were finally exposed, they would probably lose 1/2 their dealers. FWIW, here is the text of Bubba Tim's post."A new dealer/distributor was brought on by the Mothership. The Mothership went through all the normal vetting processes to include credit checks and such. A very large order was made and several semi trailers were sent to this "new" dealer/distributor full of Big Green Eggs. When the Mothership caught wind of what had happened, (via this forum) it was to late. Appartently, deals had been made without the Mothership knowlege and a few Box stores had been sold the Eggs. When the Mothership tired to call the "new" dealer/distributor, all the phones had been disconnected and the they had vanished. It seems the Mothership has been misled and lied to. A letter will be going out to all the dealers and distributors shortly, and an Offical post will be coming forthwith. So please lets give the Mothership a break and stop all this "conspiracy theory" nonsense and lets get back to cooking. Agreed?"I don't know how he knows this, but BGE has certainly explained why they aren't giving out the details: they are contemplating legal action against whoever did this.
If this is true why does it matter? Their network failed and BGE are punishing their customers because of it? Yes this is my first post and yes I bought one from Costco (LBGE). One of the first things I did was drive down to an authorized dealer and buy a plate setter and some eggessories. This leaves a bad taste and is not a good way to treat a new customer. BGE got paid for the warranty so it should be valid. This is a problem with their network so to save face they should stand behind their product. Yes I know I have the Costco warranty but this does have an effect on what I buy in the future. I love this thing and would consider buying another one, but I have my doubts with BGE if this is this is the way they treat new customers.
I am truly a newbie and haven’t done any smoking till now (trying to absorb everything). I have spent upwards of $300 on accessories that I wouldn't of if I didn't get this thing and will do more in the future. Does BGE want to lose all new interest and word of mouth over a warranty that they have been paid for? Just seems slimy and doesn't give me the warm feeling to spend more with this company.
I am glad to a EggHead but don't feel part of the family. Hopefully this will be righted.