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We are new to our egg. I have now used our egg twice and am having the same trouble...I can't seem to get the temp over 450. While I have not calibrated the thermometer, I know it is not that far off, based on the cooking times and amount of sear I have been able (or unable) to get on meat. I called BGE after the first attempt and it was suggested that I open the screen so that the bottom door is full open. I did that and no success. Don't get me wrong, the results were still really good, and we were pleased with how both attempts turned out. However, one of the main reasons I went with a BGE was as an alternative to a wood fired oven and I really want to be able to get it up to 650 or 700 to convect italian style pizza.