I saw the post below where Risingjay discovered his egg was cracked. A few days later (while cooking a beercan chicken) I noticed smoke rising from the base of the egg! Sure enough, there was a crack that ran across the base and up the side of the egg. I sent an e-mail to Bruce Bohannon with BGE (his e-mail was provided in the previous post). I have not yet heard back from Bruce (mind you, I only sent the e-mail on last Monday morning) but I was wondering if there were any other contacts you would suggest - or just call their main number? I purchased the egg in 2004.