We hope everyone’s enjoying the first few days of summer. For us, the weather heating up means one thing - the EGG’s gonna be busy! Whether you’re making stuffed burgers
for a backyard grill out, some brats
before a baseball game or searing a steak
for dinner on the patio, we hope you’re doing it with full flavor and having fun all the while!
Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340
Having troubles with my Egg
My wife bought me a Medium Big Green Egg for Father's day and I've enjoyed it very much!
Unfortunately, last month I slid the lower vent open and the metal screen got caught on something and bent back. I was unable to fix it, so I cut the bent part off but I still can't open or close it. (The outer metal panel still opens and closes.)
My DFMT has always been very loose and it actually fell off once when I opened lid. Ever since then I have opened the lid VERY slowly. During tonight's cook I opened the lid slowly but I didn't have the DFMT aligned properly so it sort of spun around. As it twisted it actually corkscrewed up and came off. It hit the patio and one of the pieces of metal that holds the handle on broke off.
Has anyone else run into any of these issues? I know the ceramics have a lifetime warranty, but that part of my Egg is fine. Is this other stuff covered by any kind of warranty?