Edit: Looks like BGE HQ is coming through after all. Please see my last post below.
I've already written to customer support at BGE with no response after a week - ZILCH!!!. Maybe someone here can chime in on what is going on over there?
Problem is that I purchased a medium BGE (my second one - i already own an XL) from BBQ Galore in San Rafael, CA back in April. It was delivered with missing parts to the nest. Sales from BBQ Galore claims that they have had no luck whatsoever over the past 3 months with the regional distributor in making this whole who apparently does not take the situation seriously at all. As much as I really wanted to have this medium egg, I am being forced to return what I do have and getting a refund.
Why does Big Green Egg not take this seriously? I've had enough interaction with the BBQ Galore salespeople to determine that this is not their f(***)-up and indeed they have put in a considerable amount of time and effort to handle this. I'm glad that the store is being completely open to a full refund.
Any other experiences like this from anyone here? Or an idea of why they run the business like this?