We hope everyone’s enjoying the first few days of summer. For us, the weather heating up means one thing - the EGG’s gonna be busy! Whether you’re making stuffed burgers
for a backyard grill out, some brats
before a baseball game or searing a steak
for dinner on the patio, we hope you’re doing it with full flavor and having fun all the while!
Big Green Egg headquarters has moved - come visit our new showroom and check out the museum and culinary center too! 3786 DeKalb Technology Parkway, Atlanta, GA 30340
Warranty claims made difficult
BGE used to be known for their great warranty. That is one of the reasons I bought one. I now have two eggs. Now that I need warranty service, I find they are making it difficult.
The tabs that hold the handle on my mini's band broke off. I wrote about that last week. I took it to the dealer and he said no problem and ordered a new one. A week later the distributor showed up and said there is only a 1 year warranty on the bands. So, I go back to the dealer with my receipt and a printout of the warranty to show the 5 year rule. Now I waited another week. Today the dealer said the distributor now wants pictures that the dealer will snail mail in with some forms. I had already shown the dealer the bands in person because there is no rust. So, at least another week until the next hurdle.
All this time I am unable to use the mini. I feel like BGE is fighting hard not to honor their warranty. The dealer is doing all he can for me, BGE is making it difficult.