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Warranty claims made difficult

edbroedbro Posts: 297
edited November -1 in EggHead Forum
BGE used to be known for their great warranty. That is one of the reasons I bought one. I now have two eggs. Now that I need warranty service, I find they are making it difficult.

The tabs that hold the handle on my mini's band broke off. I wrote about that last week. I took it to the dealer and he said no problem and ordered a new one. A week later the distributor showed up and said there is only a 1 year warranty on the bands. So, I go back to the dealer with my receipt and a printout of the warranty to show the 5 year rule. Now I waited another week. Today the dealer said the distributor now wants pictures that the dealer will snail mail in with some forms. I had already shown the dealer the bands in person because there is no rust. So, at least another week until the next hurdle.

All this time I am unable to use the mini. I feel like BGE is fighting hard not to honor their warranty. The dealer is doing all he can for me, BGE is making it difficult.

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