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Band warranty

edbroedbro Posts: 297
edited 6:19PM in EggHead Forum
The band on my mini broke so I ordered a new one this past weekend. The dealer called me a few minutes ago and said the distributor told him that the bands only have a 1 year warranty. Is this true? I thought the whole egg had a lifetime warranty. The distributor said only the ceramic is covered for the lifetime. I will call the mothership but I wanted to know beforehand before I make a fool out of myself.

One of the 2 L shaped tabs that the handle fits into broke off.
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Comments

  • Weekend WarriorWeekend Warrior Posts: 1,702
    The distributor is correct. 1 year on all the metal pieces. Have someone that can weld fix it for you...

    Edit: Oops! I stand corrected. I always thought all of the metal parts, grids, grates, etc. were one year. Sorry for the mis info.

    Mark
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  • egretegret Posts: 4,033
    The bands have a 5 year warranty, but, it doesn't cover rusting. Also, not sure they would accept the situation you're describing!
    http://www.biggreenegg.com/warranty.html
    image
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  • The Naked WhizThe Naked Whiz Posts: 7,780
    The warranty is on the big green egg website:

    "For these reasons, the Warranty on the metal bands is limited to five (5) years, and DOES NOT COVER RUST OR OXIDATION unless there is a loss of structural integrity on the components of the EGG."

    Good luck!
    The Naked Whiz
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  • edbroedbro Posts: 297
    Thanks, I'm waiting for the dealer to call me back so I can discuss with him. He told me all metal parts have 1 year. But I had my lower firebox grate replaced when it cracked. The warranty only addresses the bands so I wonder about all the other metal pieces.
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  • ShedFarmShedFarm Posts: 499
    Does/did your mini have the old scissor hinge with the handle that swings down, or the new hinge with the fixed handle? If it's the old style hinge, and you're okay with it, it's too bad you already ordered a replacement, because I have a set of bands from my mini that were only used a couple of times, before I switched them over to the new style.

    If you (or anyone else on the forum) wants them, just let me know.
    BJ (Powhatan, VA)
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  • The Naked WhizThe Naked Whiz Posts: 7,780
    Show your dealer the warranty on the website if your bands are less than 5 years old.
    The Naked Whiz
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