I picked up a new XL Egg from the store earlier this week and I'm starting to put it together.
It came with no instructions on how to assemble the band and the band was shipped loose with no box and the side tables already attached. The guy from the store told me that is how they get them from the manufacturer... but that makes no sense to me. the egg came in a box, and the grill, cast iron charcoal grate came in another box, but the assembly that seems delicate was just shipped loose in a truck? That seems bad enough, but the side tables which would cause stress on the thin metal bands were ALSO already attached....
I started to put it together and just on rough fitting the band onto the top and bottom pieces the band seems bent, ie the top doesn't line up wiht the bottom. it is about an inch off and seems bent somehow...
Is this a normal situation and I just need to to fiddle with the band to get it to work, or do I need to get a new band? I called the store and complained and the guy is going to try to get me a new one, but... I'm somewhat concerned I'll have the same situation when I get a new one. I want a flat packed, assemble it myself version to be sure of the quality and "non-bent-ness" ;-) of the device.
How are these things normally shipped. Is the guy at the store correct about the normal shipping means? that just seems insane...
I'd really like to get this thing assembled as it is a christmas present, but I'm pretty concerned about the process so far... and don't want to do anything to jeopardize the unit.
Also, I received NO directions whatsoever on how to attach the band to the unit even if I wanted to. The book that came with it said to refer to the directions in the band box, but... Are there directions on line somewhere for this?
I found directions for a medium/large egg, but this XL one has spring assist and some other craziness and I'm stumped finding out how the heck to put it together.
Thanks in advance for your kind help.
- Max Schilling