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Thermapen failure

SmokingLongSmokingLong Posts: 34
edited November -1 in EggHead Forum
For some reason, last weekend my Thermapen Super Fast model quit working. It worked for the Sat night Egg cook but when I went to use it for Sunday night dinner it didn't work. I tried switching the battery yesterday, but a dead battery doesn't seem to be the cause. I am crushed, because it is my favorite kitchen tool of all time (well maybe right behind my Good Grips tongs).

Has anyone else had problems with Thermapen? Mine is only about a year old. I wonder if they have a warranty or replacement program. Does anyone have experience with dealing with manufacture to get a unit fixed? I guess I could buy a new one, but they aren't the cheapest tool out there.

Comments

  • Carolina QCarolina Q Posts: 7,396
    Send an email to amber@thermoworks.com. Or call her at 801-756-7705. She can let you know your options. Warranty is one year (except on the probe which is 6 mo).

    From what I've seen and heard, they are quite reasonable. For example, if your outer casing gets chewed up by a wayward field mouse, they will replace it for $10 plus shipping, but don't ask me how I know this. So even if you are out of warranty, it probably won't cost much to fix it. Good luck!
    Michael 
    Central Connecticut 

    "Avoid at all costs that vile spew you see rotting in oil in screwtop jars. Too lazy to peel fresh? You don't deserve to eat garlic." Bourdain
  • mulemule Posts: 152
    That exactly what happened to mine. I called Thermapen, they said to send it to them. They fixed it no charge and sent it right back to me.
    Great customer service !!!!!

    mule
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