I have a customer that just bought an XL Egg and I'm hoping I can get some help. I've tried offering up my advice and it hasn't worked so I'm a little perplexed. Any advice from those with more XL experience would be greatly appreciated.
Here's the problem:
He fills the Egg full of BGE charcoal up to the fire ring and lights two BGE fire starters in the charcoal. The bottom vent is wide open, the lid is raised, and the daisy wheel is off of the Egg. The charcoal lights very very slowly and he has smoke coming out of the bottom vent. It is taking him about 35 minutes to get to 250 - 275 degrees and the hottest he has been able to take the Egg is 400. Obviously there is an issue since it shouldn't take that long to light and it should easily get over 400 degrees as I've seen many times before.
I asked him if there was ash clogging the grate holes or filling the bottom of the Egg and there is not. I asked him if the charcoal was wet and it was not. I asked him if the air vent on the firebox was facing the exterior vent and it was a yes again. I asked him if the bottom vent had the mesh screen over it and the answer was no. I asked if he was lighting the egg and then putting the platesetter over it before the coals were lit and once again no.
I don't know what to tell the guy. The only thing I could possibly come up with is that having the XL lid open while lighting the Egg could somehow create an equilibrium with the airflow and cause it to snuff itself out. My other thought is that the BGE charcoal is clogging the holes at the bottom somehow but I don't see that charcoal being a problem. Other than that, I have no other ideas. If anyone has any tips or ideas, I'd love to hear them.