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Customer Service by the Mothership

BGEBrianBGEBrian Posts: 24
edited 11:40AM in EggHead Forum
I recently visited the BGE mothership store and purchased a cast iron grate for my medium. I had it shipped via UPS thru my co-worker. Upon arrival back in Michigan, the grate had broken. UPS requires verification of purchase for the damage claim.

Anyway, I have called and emailed the BGE store with no response. I was under the assumption that the Mothership provided excellent customer support???

Can someone help me?

Any help would be appreciated.
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