Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
It doesn’t get much hotter than the EGG cookin’ in July! Make sure to keep yourself hydrated with a bit of whatever you’re using for the Beer Can Chicken. Ice Cream Sandwiches are also a great way to stay cool. Looking for some great ideas for a summer cook out? Try out a Pimento Cheeseburger or Dr. BBQ’s Spare Rib Surprise. Just don’t be surprised if your neighbors stop by for a quick bite when they smell what you’re cooking!

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Customer Service by the Mothership

BGEBrianBGEBrian Posts: 24
edited 2:13PM in EggHead Forum
I recently visited the BGE mothership store and purchased a cast iron grate for my medium. I had it shipped via UPS thru my co-worker. Upon arrival back in Michigan, the grate had broken. UPS requires verification of purchase for the damage claim.

Anyway, I have called and emailed the BGE store with no response. I was under the assumption that the Mothership provided excellent customer support???

Can someone help me?

Any help would be appreciated.
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